Testimonials
"Buying the car was fantastic"
Overall service from Nav when buying the car was fantastic and we have told him we will be back in the next 6 - 12 months to upgrade anther car but we want to deal with Nav when doing this. He answered all of our questions unlike some other dealers who to us, seemed to not take us seriously. We explained to Nav we wanted to purchase a car right now - today and we were serious and Nav did take us serious, hence the reason we purchased and collected the car within 24 hours. Nav also took care of our daughter by buying her a muffin and drink to keep her occupied - this service that we were given helped greatly and definitely made us feel comfortable and welcome. We are currently looking at the Volkswagen but have told Nav we would like to deal with him at the time we come back to trade our other car. Realistically, people have an opinon about 'car sales men', majority are 'gift of the gab' gentlemen, Nav on the other hand was not like that - although he needs to make his sales and targets - to us - Nav seemed to know what he was talking about and didn't feed us with 'crap' - well he made us believe that and that itself is a good salesmen. -Cherilyn and David Spence FEB 2012
What a difference
The service that we got from Nav was second to none, i have purchased over 15 vehicles in my life including our last vehicle from Nepean Motor Group, i was not very inpressed last time in 2004, hoever the service that we got this time was outstanding, it is without a doubt that we will be comming back to NMG for our next vehicle, this is solely because of Nav. Debbie Clarke you have done a remarkable job turning this company around from the poor service we once recieved to that of what we got this time. -Michael Tiberi FEB 2012 Well done team NMG
I could not be happier
I found Rav courteous in all regards, his service was excellent and I have NEVER had a better car operation handover explained (& I have purchased a lot of new cars). I would recommend him to anyone interested. The car was spotless and I could not be happier. W.Wheeler Feb 2012
Standout Performance
During my search for a new motor vehicle, i visited a number of dealers of various brands. Without exception Penrith Nissan were a standout and the reason why i returned to buy my second vehicle from this dealership. Nav, Stuart and Adam were fantastic with all of my questions and requirements for the vehicle. I have already highly recommended the sales team to a number of friends and work collegues. Mr & Mrs Hurley Feb 2012
I'll be back!
I was more than happy with all the team at nepean, they are great people who have great knowledge on all their products. If in the future I want to upgrade/ trade in my car I will be coming back to nepean :) Terri gray Feb 2012
Buy a Nissan from Tim!
I found my experience at Nissan very relaxed & Tim & all other staff where all very helpful & I'll be recommending all my my friends to buy a Nissan from Tim. Joyce Gray Feb 2012
Very Happy
Completely happy with the whole new car experience, from the moment we first drove into the showroom, to the curtesy call we received 3days after taking delivery of our new car.Thank you again for great service Denis and Wendy Healey Feb 2012
"I really wish we had just come to NMG first"
This was our first experience in dealerships, our first day, and about our seventh dealer, from the first greeting by a very pleasant young woman (who's name i can not remember,sorry) through identifying and test driving the car we wanted which we felt had been waiting just for us, Kurt and Micheal were Fabulous. I really wish we had just come to NMG first thing that morning.All the dread and pressure would have been by passed. We look forward to our ongoing relationship with you all and without a doubt will recomend you.regards Christian & Mickie JAN 2012
"most polite salesman we have had "
The service we had received from this dealership was one of the best we had gotten from any other dealer. Michael was the the most polite salesman we have had in the past. Phillip Nicholson JAN 2012
Best experience we have had buying a new car
This was the best experience we have had buying a new car. Tim was help and very nice. Corrine was fantastic in finance. I look forward to buying a car from Nissan again and recommending my friends and family in the future. Kirsty moulder JAN 2012
polite, informative and a pleasure
The salesman Rav was polite, informative and a pleasure to do business with. He took the time to ensure I was completely happy with my decision and I look forward to the prospect of doing business with him again in the future. Daniel Bryce JAN 2012
Great work by Rav once again
Rav was very patient and always willing to assist my husband and I in anyway possible. We had no intention on purchasing an Outlander but were really impressed with its design and performance as well as the excellent warranty and capped servicing offered by Mitsubishi. We are really happy with our vehicle choice and its performance and would recommend our family and friends to the Nepean Motor Group for their next vehicle purchase. Rav was fantastic. He ensured we understood all the operations of the vehicle and called the next day to check if we had any further questions. Gina Saliba JAN 2012
Short and Sweet
Thank you John for your courtesy and expertise in the information given on our new Swift. Hildy & Stephen Hill JAN 2012
Very Pleased!
We have been very pleased with the service and product knowledge of Jaro. At all times the NMG VW dealership was attentive to needs, responsive to inquiries and provided a vehicle we are very happy with. -Guy Boughey JAN 2012
Short and sweet
All Good Would , Recommend to Others AAAAAA+++++++ -Rob Auston JAN 2012
Even Happier second time round
Will be glad to deal with Nepean Motor Group again. This is my second purchase & most likely not my last! -Luisa Tompsett Jan 2012
Be part of the NMG Family
John showed us that your "motorgroup" is very family driven and is one of the very few if only large motor company that sincerely cares about its people and clients -Steve Wilkinson Jan 2012
Above and Beyond
It is a credit to the sales team they are clear speaking normal people who go beyond to offer assistance in a sale. especially Portia -Mark Gerisch Jan 2012
Santa has come early!
John, Urania and Kim made this whole experience of owning our first new car fun and exciting. Their friendly attitude and care made this special time for us a joyous occasion and I feel we have made new friends as well. Can't thank them enough for what they did for us and made a dream come true especially so close to Xmas, I feel that Santa has come early and he had great Santa elves helping him from NMG. Cheers and Seasons Greetings to one and all xx THERESE WHITE DEC 2011
That's How buying a New car should be!
Wayne, Kim in Finance and John who undertook handover of car were all extremely helpful.They were very knowledgable and informative of their individual areas, as were the service dept. They made the process of buying a new car -Terese Hicks Dec 2011
AAA+
Fantastic experience Peter we will be getting all our friends to purchase from you where possible my boss has just bought a new murano from nepean motor group last weekend due too my telling him how impressed we are I will be looking for another vehicle in early 2012 so will be coming back AAA+ many thanks -Graham Hawnt Dec 2011
Nothing beats trust
My wife and I purchased a new Suzuki Kizashi from you, (the silver touring demo) Given my age (43) one would expect that over the years I have purchased a number of vehicles, in addition, my father owned car yards in Parks when I was a boy. So, I do feel somewhat qualified in passing the following information onto you. The sale was delivered my John PORTELLI. Never in my years of purchasing vehicles have I had such a pleasurable experience. On attending your dealership I was not too sure as to what direction I was going, all I knew was my wife wanted a new car. I had always admired the Kizashi however thought it was a little too expansive for our needs. (second car) enter John, as I am very aware of typical sales pitches I was a little wary. John got off to a great start by simply focusing on the car and not my ability/willingness to purchase a vehicle. This was the beginning of our relationship. From that point on right up to the day we picked up our new car John was an absolute professional. John was very helpful throughout our dealings and displayed a very impressive work ethic and decency toward my wife and I. You have a great employee in John but I'm sure you already know that. From my humble view your dealership has come a long way from where things were three years ago, and it's a credit to you and your fantastic staff. Thank you for the experience. By the way, the policy you have adopted where customers can take the car for a number of hours (on their own) is a real winner for you. Nothing beats trust and trust reflects mutual commitment. Simply speaking, it works. Regards, Matthew Shirvington DEC 2011
Worth the wait
Liz was very efficient and professional in the dealings we had during the process of buying this vehicle for Reinhausen Australia - the vehicle is all I expected it to be and was worth the wait -Neil Cochran DEC 2011
Love your work Kurt!
My experience at Nepean motor group was excellent. The whole team was ready to answer any questions I had and explained in a way i could understand. Kurt Natter was completely courteous, easy to understand and very funny. He's definately an asset to your company. -Charmein Ranola Dec 2011
thanks for the positive experience
I hate buying cars. As a 50something female I was not looking forward to the experience- especially as I had just sold my much loved mid-life-crisis Audi TT- and needed something more 'grandmotherly'. I did my research on line and went to test drive my final four options. As usual, I was almost invisible- the salesmen talking through me to my husband, despite his comments that it was my car and the purchase decision was mine. Then we came to Nepean Motor Group. What a difference! Jonathan Barbara could not have been more helpful- and his youthful and honest approach was so refreshing- none of the typical car salesman spiels. I took two cars for a test drive (the other being a Nissan)- and returned the next day to purchase the Mitsubishi. Congratulations on having such a great team- Jonathan is really outstanding- Kim (finance) was fabulous- Wayne (who range to advise my car had arrived EARLY!) was lovely. I could not have had a better experience. Thankyou to you and your team. FYI- I got a follow up call from the Nissan guy- cant recall his name- tall with a European accent- who was disapointed I didn't go for the Nissan and asked if I purchased from Nepan Motor Group and was genuienly pleased when I told him I had. Nice follow up. thanks for the positive experience Regards Kerry Palejs PS Love the ASX- not quite the same as my TT but much more practical! DEC 2011
Nice work Nav
Nav is a fantastic Salesperson polite not pushy very easy to deal with, we would recommend him to anyone. The whole experience with Nissan Penrith was great. -Meredith Segafredo NOV 2011
We go more then the extra mile!
We found Carlos to be genuine and straight-forward in his approach and answers. We must say how surprised we were when our long lost daughter Sarah was presented to us, during the delivery and so we offer sincere thanks to those at NMG who participated in the surprise! -Cathy Misdom NOV 2011
Service worth the travel!
xtremely happy with the service, the breakfast, I enjoyed myself there, come from the northern beeches, and the service is always excellent you follow up and keep me informed and appreciated all the effort you put into this. Will definitely come back to buy another Suzuki and service at NMG -Mrs. Hunter
No pressure!
Adam was very professional friendly and helpful. It was a pleasure doing business with Nissan through Adam. He made the whole buying experience very easy. It was great dealing with someone honest and friendly and not feeling pressured into buying. I do not know of anyone at the moment who is looking to purchase a new vehicle but would have no hesitation in recommending Nepean Motor Group and in particular Adam King -Valerie Matthews
Always happy to do business
I would like to say that Carlos & Jonathon went out of their way to secure a Trade In Committment from the Wholesalers, as well as Troy Sammutt, who did a lot of work in securing me the Finance that I required! I had frequented a number of other Dealerships with similar Vans, that I required for my Business, who took one look at the klms, my trade in had done, & told me they couldn't help me! Your Team were genuine in helping me achieve a favourable outcome, especially after the experience I had when I purchased my Trade in - then a New 2007 VW Transporter from Liverpool McGraths & had Problems from the Start! I would have No Problem in recommending the Nepean Motor Group to anyone who may be in the market for a New or Used Motor Vehicle!
Fantastic Service Nepean Motor Group
My Wife and myself, we both had a excellent shopping experience, we like the quality of service and greetings we recieved from Kurt and all the other staff. We will for sure reccommend your Dealership to all my Family members and friends. Thankyou to Kurt and the Team for the wonderful experience. It is a pitty that the other Car Dealers, couldn't offer us the same level of experience. Fantastic Service Nepean Motor Group. Yours Sincerely Ken & Melcie Gaudoin
Everyone gets the VIP treatment!
I was very happy with the service as I have visited many other dealers but felt a lot happier while at NMG as they made me feel like I was their number 1 client at all times. -Robert Mazzocco
Nice one Nissan Team!
i found that your staff were excellent, very customer orientated, courteous, and extremely helpful, i found portia to be a lovely polite young lady who conducted herself very professionally at all times and made me feel comfortable throughout the whole process nothing was a problem and all questions were answered honestly at all times, i feel that both Portia and Stuart are assets to your business and would recommend them to anyone who asks me about your dealership, i found Stuart to be a very nice guy who was extremely helpful during my negotiations to purchase my Navara, i am very happy with my purchase and look forward to dealing with your service crew, if they display as much enthusiasm as Portia and Stuart have done i will be extremely happy -Greg Lunnon
Nmg will look after you!
Stephen (Volkswagen Sales) was very courteous and professional. I had gone to McGrath Liverpool in the morning and was told i couldnt be served because i was a fleet purchase. -Josephine Mileto
accommodating your special requests
We never felt pressured to buy. Portia accommodated all our 'special' requests in relation to the car. Completely satisfied and would buy again from Nepean Motor Group. -Joanne Smith
"We love our Jeep"
I was more than happy with my purchase and the way I was handled as a customer....The salesman was more than happy for us just to have a look and test drive without pressure. Therefore I was more than happy to do business with the Jeep dealership and support my local business. Thanks Jeep, thanks Aaron. -Diana Saporito
Servicing your car and your needs...
I am very happy with the overall service experience. The service staff at registration were clear on the service being performed, communicated the expected time for completion of the service and advised options for the ongoing service intervals (particularly as the car doesn't get driven that often/far). I also appreciated the courtesy drop off back home, important with balancing family commitments with the school run (not to mention the opportunity to have breakfast in the cafe). We see the ads on TV about servicing outside dealerships, but having had a bad experience with a previous vehicle (not a Mitsubishi), I recognise the importance of dealership service and will continue this in the future. Regards Matt
Who Says servicing your car can be hassle??
I had a 10k service on Nissan Murano yesterday and was impressed with the service and appreciative of the time given by Rob when dropping off and picking up the car. I had a nice breakfast, was bused to westfield and caught a movie did some shopping and had lunch and was picked up and dropped back, not a bad day out actually, John Mcleay
Well done Jaro and Team
Well done to Jaro and the team Very polite and courteous present himself well and new the his business great work thanks -Michael Woods
Nothings too much trouble at NMG
My buying experence was a very pleasurable one, the sales staff were very helpful and very knowlable about the cars the staff were very friendly nothing was to much trouble and i would have no proplem recommending this dealership to anyone. -Justin
Well impressed at the excellent service
Daniel made the whole experience much more enjoyable! Excellent service and was well impressed with how thorough he was on the day of pick up! Thank you so much!! -Sarah Chan
A refreshing experience
I wish to convey my very enthusiastic thanks for your refreshing dealership experience. Mr Guevara was the pivotal person in my deal on a Golf GTI (and what a brilliant car). He was most pleasant and helpful and so was Jonathan when it was his day off. Ms Kim McDonald and Mr Sammut were extremely helpful in getting my finance sorted out. The dealership experience was so positive that my fiancé even considered buying a Golf R, and drove it, wherein other dealerships made her feel unenthused and nervous. I had been to a local dealership 5 times prior and nobody was interested in crunching the numbers. Another dealership had a demo Golf car (with 7000km mind you) with rubbish in it, broken cup holders, scuff marks, and part of the dashboard missing for $48000 ! Also, the demo R they had came with a baby seat in the back. When I questioned was it a special vw option he said "nah the boss's been driving round in it". Thats funny! Anyway I have encouraged my brother to trade in his Astra with you soon, and my fiancé is on the list now to see the new Bug! congratulations. Joe -- Dr Joseph J. Ierano Doctor of Chiropractic B.Sc. (NSW), D.C.(Palmer), BCAO, MACC
Could not be happier
i found that your staff were excellent, very customer orientated, courteous, and extremely helpful, i found portia to be a lovely polite young lady who conducted herself very professionally at all times and made me feel comfortable throughout the whole process nothing was a problem and all questions were answered honestly at all times, i feel that both Portia and Stuart are assets to your business and would recommend them to anyone who asks me about your dealership, i found Stuart to be a very nice guy who was extremely helpful during my negotiations to purchase my Navara, i am very happy with my purchase and look forward to dealing with your service crew, if they display as much enthusiasm as Portia and Stuart have done i will be extremely happy -Greg Lunnon
Excited for more to come
I felt that I was valued as a customer. Adam King, and the other ones who attended to me, were exceptional in their dealings. They establish eye contact and are always smiling. I felt that I bought my car at the right place. I still need to really experience the after sales and service part but so far so good. You got great people with you there, Debbie. Cheers. -CESAR FUDERANAN
Nice work Jess!
Jess and the team at Suzuki have been more than helpfull and made the experience of purchasing a new car one to remember. I will certanly recomend anybody to the Nepean motor group. And a Friend of mine is already awaiting delivery of his new Nissan and from conversation with him he has had a similar service. The teams you have are a credit to the business. -Rory McArdle
It's the little things
Thank you so much for a great "Car Buying" experience. I am so happy with my car and you were all so patient with us. The staff were always pleasant and easy to deal with even at the the end of a long and busy day and also when they were short staffed. Thank you also for the gloves and the coffee vouchers, they were a nice touch. Lastly thank you for the full tank of diesel. I have bought many new cars in my time and this was the first time this has happened. We will be sure to drop in for our next purchase. -Livia Palmer
Pleasure doing business
I'd just like to say the team at napean motor group especially the sales person adam king made buying a new car a pleasure -Adam Hollyman
"the best car sales we have dealt with"
I would like to thank Michael for his professionalism and customer service skills. He is the best car sales we have dealt with and were more than comfortable to return the day after we looked at the vehicle to test drive it. Buying a new car is a big decision and Michael did not pressure us into any hastie decisions. He went above and beyond staying back after closing to assist us, he is a great asset to Nepean Motor Group. Thanks Michael and all the sales staff. -Katie Cooper
An Excellent Experience
The overall buying experience from Mitsubishi was excellent, from first contact with Wayne and then Kim McDonald. Delivery was on time and the ASX was presented in excellent condition. -John Phali
"fantastic to deal with"
Nav was fantastic to deal with. He didn't need to offer a test drive as I had already driven the Dualis before. He was very patient with me and a pleasure to deal with. He treated myself & my mum with a lot of respect & he was very friendly. -Naomi Alexander
We make sure your looked after with price
I was very pleased with the experience. In particular, the fact that Jonathon took the trouble to find out that as a member of Engineers Australia, I was entitled to a discount. This was never mentioned when I saw 3 other dealerships. -Ian A. White
Let us do the hard work
Everyone friendly and very helpful, who ever we dealt with. The Finance lady supersonic finnishing our messy application in A1 time so I could take the vehicle on designated day.. Wish you all the best of luck. -Judith Smith / Alan Wigg
Highly commended
The sales people of Volkswagon were very informative and courteous It has been my best experience with any Dealership that I have had They are to be highly commended on their performance -Debbie Taylor
A very professional approach
Daniel's attitude and confidence in product knowledge assisted us in confirming our selection of the Skoda Octavia as our next car. He has a very professional approach and was willing to talk over different options with us. His customer focus was refreshing, never pushy but with enough contact to ensure the smooth progress towards completion of the purchase.
Thanx NMG!
I am extreamly happy with my new vehicle. Carlos and his entire team at Nepean motor Group made the purchase so easy, it was a pleasure working with them all. -Vanessa Kenny
NMG Suzuki were fantastic
John, Urania and the entire team at NMG Suzuki were fantastic. They were healpful, friendly and really genuine. I thoroughly enjoyed the experience of buying my swift and could not be more satisfied with it. -Cassandra Rice
Unlike the typical salesperson
Portia and staff were tremendous, what we truly loved about our experience is that we never ever felt any pressure at all .. so unlike the typical salesperson ! -Jonathan Wenceslao
My experience at NMG was excellent
My experience buying my first brand new car at nepean motor group was excellent. All the staff were lovely & helpful, particularly my salesperson John who was very friendly, and made us feel comfortable and welcome. The way he explained everything was very easy to understand, and I left feeling confident on how to work everything in my new swift. Delivery of the car was very quick, and the dealership was very good with keeping contact with us all the time, to give us updates on what was happening. Kim also, was very helpful in explaining the finance paperwork, making sure I fully understood everything I was signing. Overall, great customer service! Thankyou very much, and I love my new Swift! -Rachael Parkinson
Nice attention to detail
I am extremely happy with my new vehicle and couldn't have got any better service. Thanks for everyone's assistance. The attention shown to me by all at Nepean Motor Group made me feel very special. -Benjamin Owen
Short and sweet
The team at Volkswagen were very helpful and explained everything thoroughly. I will be more than happy to recommend them to my family and friends and will have no hesitations in purchasing another vehicle in the future. -Tracey Pender
"go the extra mile with a smile"
The reason i came back to Suzuki & the sales team was because the service was outstanding. The team was efficient and always willing to go the extra mile with a smile. Wayne M Kane
No Pressure!
This was one of the best experiences I have ever had from a car dealership. I knew I had bought the right car because the sales persons were honest, friendly, totally up to date with the vehicles know how, and above all, allowed me to have time to grasp all the information. Plus, no pressure to buy. I will buy another car from you in the future. Thank you so very much. -Lee Koller
Love that Car!
Love my new car the staff were all very nice & helpful they made it very quick & easy thanks to all the team at the Nepean Motor Group -Kerry
Another Happy Customer
I appreciate the care that Nepean Motor Group have given me. It has made buying a car a pleasureable experience and I would recommend them to anyone buying a car. -Isabel Gabbiadini
Good work Nav!
Nav is an excellent salesperson and to be commended on his professionalism and product knowledge, it was a pleasure to be served by him. Indeed all the staff we dealt with - Stuart, Corinne, Troy and after sales person were all excellent. -Maco Distributors
NMG keep you in the loop
I have recently purchased a new Jeep Grand Cherokee 70th Anniversary from Nepean Motor Group in Penrith. So far the vehicle has been great and after owning a Clubsport R8 VE model the features and trim are up there with the best of them. The one thing that has truly made this a great buy, was the service that was given to me buy the sales team. My main point of contact was Kurt Natter with assistance from Aaron and Jade. The moment we walked into the showroom, we were greeted with a very positive and easy going salesman who looked after us from the start to the finish. Kurt made us feel very comfortable and it made things very easy. From the moment I went for a test drive I knew I wanted one of these vehicles and that decision in the end was made at our own time and not pressured like you normally get from other salesman. Jade being the General Manager, sealed the deal for us and we waited for the vehicle delivery which was still on a ship. During this time we received constant updates from the team and when Kurt was off Aaron or Jade would call. Jade was able to get the colour we wanted and made the turnaround a priority for us. After delivery we continued to receive phone calls from Kurt and Aaron to see if we were happy with the vehicle and if we needed any assistance . Nepean Motor Group looked after us in a very professional and understanding way and I think to have a dealership selling your vehicles and looking after its customer is something other dealers should take note of. I hope this email could be seen by operations managers as it proves that the people selling your vehicles are listening, understanding and not pushing customers away but making them return time and again and people like Kurt Natter are not everywhere but he's selling Jeeps in a very positive and friendly way. I say Good work Nepean Motor Group and Good work CJD for a wonderful vehicle. Regards Matthew Walsh
Making the purchase so easy
I am EXTREMELY happy with my new purchase and can't wait to have a nice long drive on the weekend. I would just like to take this opportunity to thank you, Carlos and the entire team at Nepean Motor Group for making the purchase so easy, it was a pleasure working with you all. See you all at 1500 km. -Vanessa
NMG a change for the better
Several years ago I purchased a car from nepean motor group and I was completely unsatisfied and swore I'd never purchase from them again. Can I say I am glad I came back. The service I received was fantastic! Michael was so helpful and even though he is training still he was able to answer all my questions. I am extremely happy with my experience with nepean motor group second time round. Thank you!
No First Time buyer Pressure
The experience that I received for purchasing my first new vehicle was great, I was not pressured at any time to make a decission on the purchase and the was not thrown any curve balls at anypoint of time -Rebecca Johnson
Fantastic Service!
I contacted Stephen (Volkswagen Sales Team) by phone as i was looking for a white golf. Without doubt he was the best salesperson i had delt with in a long time. He listened and did exactly what he said he would do!! Would recommend him to anyone looking to buy a new golf. Fantastic to receive such great service:-) -Andrew Brown
''best car I have ever driven''
I absolutley love my Volkswagon. I would gladly recommend this car and Nepean Motorgroup to everyone and anyone. Thanks again it is the best car I have ever driven. I feel like a queen driving about town. -Jodie Stanley
An Enjoyable Experience
Peter White and the Team at the Nepean motor Group made my buying experience enjoyable, comforting and relaxed. The fact that I didn't have a "Pushy Salesman" trying to sell me a car but rather we had a professional salesperson and his team help us select the best suited car for my needs and budget. They made the process simply and were very professional and courteous the whole time. I would like to pass on all my thanks to Peter and the team that made my car buying experience an enjoyable one. -Marcelle Dietrich
A Refreshing Change
After buying several cars in the past and having very bad experiences it was such a pleasure to buy from Nepean Motor Group, especially Stephen Cappello whose service was exceptional. I would be very happy to recommend Stephen and Nepean Motor Group to friends and family. Thank you very much. -Joanne Laskowski
Very Happy Customers
What can I say...This is the best sales and service we have ever had..so much so that we purchased another brand new car the following week..Jessica,Kim,Lanie and Jonathon have bent over backwards to give us more than is expected from the best sales to leaving feeling like we are family...We will brag about your service for years to come.. -Melissah and Kelvin Turner
Commitment to Service
I am very happy with the high standard of customer service that I received from Sam in the service dept as a demanding customer I know it takes extra effort to provide that level of service and Sam in service, has reached that level of service in my view - the area of customer follow up commitment to service and persistent performance -Gary Cox
Expect More at NMG
You have a brillant team the service we received was amazing. We have recently purchased Mercedes cars and we thought their service was great your team surpassed their service by a mile, normally purchasing a cheaper car the service is minimal but not at your dealership. We would recommend your dealership anytime. I drive a Golf and when the time comes to change I will definitely come all the way from Putney to see what you can do for me. -Robyn Rocca
"Never met a car salesman like Adam"
Adam King was so helpful & made the whole process so smooth for me. All of the staff were so friendly & eager to assist. I have never met a car salesman like Adam, it was so refreshing. The service I received from Adam has ensured that I will travel to Penrith from Hurstville to get my vehicle serviced.I will also be advising anyone I know who is looking for a vehicle to come & see you. Thanks again for the great service -Liz Penfold
I Love My New Car!
Thank you for the opportunity to provide feedback. I have never received such great service...anywhere. I was given time and all the information I needed to make my decision. I buy a motor vehicle every 8-10 years only, so this was a very big decision for me. Your sales staff understood this and was very patient with me, making certain that I was happy with the product. Carlos and Daniel treated me with utmost respect. I feel that I have made an excellent choice in motor vehicle...safe and reliable at a reasonable price. I cannot recommend NMG more highly. Members of my family will soon be looking for a new car and I will do my utmost to make sure they do not go anywhere else. Thank you for a most pleasurable experience in purchasing my car and I wish you every success in your business progression. I love my new VW. -Margaret Allan
Second Time Round
Overall the purchase was painless and easy, very important when purchasing a vehicle. Stephen and Carlos displayed a high standard of professionalism coupled with good product knowledge. I would have no hesitation in recommending Nepean Motor Group to friends when purchasing a vehicle. This is the second vehicle my family have purchased from the Group -Rob Barry
Personal Wishes
Thank you Johnathon for all your effort, expertise and good nature in helping me make my choice in buying a new car, it can be rather daunting. I also wanted to say that everyone I dealt with at Nepean Motor Group was a pleasureto deal with. Congratulations on the great service and Thank you again -Robyn Price
Team Effort!
I am very pleased from the excellent supportive work done from Adam King, Lanie Pitchford,Troy Sammut, Corinne Henry and Donna who helped me to picking me up from the train station to the service. Thank you for your efforts and excellent service. -Henry Andrade
Enthusiastic with an Attention to Detail
I could not have been happier with my whole buyer experience. Adam was enthusiastic about the sale, had attention to detail, but also showed a personal interest and understanding of our circumstances". - Jessica Taylor
Complete Purchase Experience
Really happy with the complete purchase experience, all the staff with which we dealt with (Naveen, Alana and Corinne) all showed interest in our needs and requirements, they were fully across their responsibilities and products. we will definitely consider purchasing another vehicle from your group and will, definitely, recommend the dealership, in particular those persons with whom we dealt, to other prospective buyers. -Sandra Brzoska
NMG Comes Strongly Recommended
I have to admit that the service I received at Nepean Motors was great. All staff were very friendly and helpful. Jonathan went out of his way to be very helpful and it was great to deal with him. I was going to go to another dealership to see what they offered but after talking to Jonathan and the great experience I received when I walked in I decided that I would just deal with Nepean Motor Group. I would strongly recommend your business to anyone that I know who wanted to buy a car. Thank you once again for the great experience that I received at your dealership. ~Debbie McCosker
Enjoyable and Rewarding
Guy's extensive knowledge and hands on demonstration both before and after the purchased was outstanding. I would also like to acknowledge Kurt's help as well. Your team at Jeep made this a very enjoyable and rewarding experience for both myself and my wife Sue. Thank you. ~ Steven Ridley
Happy with Clear Explanations
Jessica was very attentive and friendly. She explained everything simply so i could understand and I would definitely come back to buy my next new car. ~ Jacqueline Kirkpatrick
Very happy with Great Service
We were both extremely impressed with the care, presentation and attention paid to us when purchasing and picking up our new car. Daniel went through the paperwork and checks thoroughly and took us for a drive before we left with the car (my husband had done a test drive, I hadn't). He explained all the dash symbols to me and I had no problem with driving the car - no trying to work out what anything meant! I have talked about the great service we received already to friends and would recommend both your showrooms and Daniel to anyone seriously looking to purchase a car. Thankyou!
Good Service Instills Confidence
I am very happy with the vehicle and I am confident that any problem(s) will be dealt with promptly by the your team at NMG. Thank you for making my purchase so pleasurable. Also, I would like to congratulate you on having such a professional team in your dealership. They make you feel comfortable and like you have known them for years! Cheering. ~John Ballantyne
Family Satisfaction
This is the second time a member of my family have purchased from Mitsubishi (Nepean Motor Group) and well satisfied with their service. In fact my sister Jennie Daniel has also just purchased a car through Steve Eccles and is picking hers up today. Also I was upgraded to an extended warranty when purchasing my new car and order it with window tint.
Pleasure to do Business with You
STUART & ADAM ARE GREAT TO DO BUSSINES WITH. IT'S A PLEASEURE IN BUYING VECHILES OF THEM. ~EFS Engineering & Filtration Services
Team Effort for VW
Our first visit was with Carlos who we found very informative and welcoming. He was not in attendance the second time we visited so we saw Daniel. We found Daniel exceptional in every way as we did with the whole company. We thank you all and are extremely happy with our Tiguan. ~Margare & Don Carter
Kind Words, Well Deserved
I got the end to end experience with Daniel. From the initial phone call, email in 5 mins, to when i arrived at the dealership, test drive of car, pick up of car and a week later 2 phones calls from Daniel to see how i was going with car. Daniel had great product knowledge about the car that were suited to my needs. Daniel is a great asset to your dealership. To be honest i had been to 10 dealerships. And Daniel won me over in 5 sec of meeting him. He wasnt your typical salesperson.I would buy cars again from your dealership and recommend your dealership to friends and family. This doesnt happen very much these days in excellent customer service. I was advised by other dealerships 6 months wait in the car i wanted. I got a prompt service from Daniel. Could you please pass on the comments to him. ~George Papazoglou
Personal Touch
I felt very special when I arrived to pick up my car and saw the congratulations sign. It was also wonderful to have Jade Cowan and yourself (Deb Clark) come and congratulate me personally. This was my 6th car from this dealership and the 33rd purchased by my family and friends. Thanks you all very much. ~Linda Ferris
Great Work Nav
I was amazed that Nav had been with the Nepean Motor Group for such a short time. He was excellent, professional and was prepared to spend unlimited time assisting us. The day I collected the car he arrived on his day off to hand the car over. He has since been in contact. I must mention Adam and Portia who were also very helpful. In all, a very pleasant experience. ~Alexis Viles
Easy and Fast Process
John Portelli was very helpful and understood our needs. He always answered our questions and returned calls quickly. We would recommend John and Nepean Motor Group to anyone looking for a vehicle. Always big thanks to Kim McDonald, who made the finance process easy and quick.
2nd Purchase from NMG
This is my second vehicle that I have purchased form Nepean Motor group. We were very satisfied with our sales person Steve and the follow up calls. The car I purchased is great. I love it. Thankyou for a good experience. ~Liz Brown
Outstanding
Dear Lydia, Thank you very much for the email you sent in regards to my 15,000 kms service on my Suzuki Swift on 23rd March 2011. It was done to my satisfaction, thank you very much. The Nepean Motor Group is and has always been very friendly, professional, and wonderful to me and my husband. I have highly reccommended your company to my friends and they have purchased cars from you and they too, have been satisfied. Keep up the wonderful, friendly approach and the fantastic work that you all do. I am very happy over all thank you. Also a big thank you for the scratchy and the cars birthday card you mailed to me. I won $6.00, which was really nice. There aren’t too many companies that keep in touch with their customers once they have purchased and left their premises. Thank You! All the best to you Kind regards, Tessie Piggott A Very Satisfied Customer
Good Job Jonathan
I am at this stage completely satisfied with my purchase of the VW Caddy Life. Jonathan's help with my initial enquiry and follow up after leaving phone messages was excellent. His product knowledge and taking my wife Jeanette and I through the pre delivery was first class. If our buying experience is an indication of the service offered by Nepean Motor Group, I look forward to a long and satisfying relationship with this company. Thanking you once again, Yours sincerely, Ray L. Solomon
A Very Happy Customer
I was totally overwhelmed by John and all his team. Young Jessica the trainee was courteous and very knowledgeable. That young lass will go a long way. So thank you to all the team. I just love my new car. ~Dianne McDonald
Good Work Kurt
My wife and I own and operate the Australian Reptile Park north of Sydney. We were mightily impressed by the sales process we experienced - which was seamlessly delivered from initial answer of my email enquiry, to drive-away. Kurt Natter is gold - a wonderful balance of flamboyance and sales skills with product knowledge and sincerity. Don't lose him! We've only had the car for a week, but love it so far. ~John R Weigel
Happy Customer TXT
To NMG, thank you for txt, the visit was a service, everything went ok on car, personnel very professional and curtious. Thank you, see you in 6 months. ~Thomas Wright
Servicing Visit
Very happy with my recent visit to the Service Dept. Very good service from John, Please praise him ~Sonia Tait
Helpful Team
All of the staff at the Penrith Nissan dealership were fantastic to deal with. Even when Karsten was not available (with another customer) all of the team members were more than happy to help out with whatever they could (an extra special mention for Stuart, Portia and Alex). ~Lauren Watkins
Happy Chrysler Customer
•Extremely happy with the service •The service staff were very good to me •The car is running well •Thank you for the 1st year birthday card and the scratchie / very good and clever idea / I love it. •Glad to see Guy is back, he was the one who sold me the car. •Will definitely complete the Chrysler survey when I receive it. He was a pleasure to talk too. ~Steve Williams
3 x Happy
This is the 3rd vehicle that has been purchased through NMG in the past few weeks. My daughters, her friend and my own.The experience has been excellant. The sales team were really great every time. So thank you. ~Sue Jeffries Director for Mulgoa Spitroast Professionals.
Friendly Sales People
Friendly sales people made me feel at ease and comfortable. ~Revital Avner
Overall - Excellent
Overall experience was excellent. Carlos was most helpful in explaining all aspects of the vehicle. Everyone that I came into contact with at Nepean was friendly and eager to help. Very refreshing. ~Ms Lisa Bell
Impressive Complex
Very impressed by the complex. Lovely and clean. The coffee shop is a bonus. To know we have the use of a vehicle or a bus when we have a scheduled service is a great option. Very impressed. ~Mrs Jacqueline Osbourne
Great Staff and Service
I would recommend the Nepean Motor Group to any person that I talk to. Great staff and service. ~Noel Groube
Will Recommend
As soon as I hear of anyone wanting a new car, I will recommend Nepean Motor Group. ~Stuart Hailer
Happy Nissan Customer
Happy and Friendly mob that make you feel welcome & no trouble to deal with. My thanks to Adam, Stuart & Portia with whom I dealt with. Cheers Guys & Happy Selling. ~Lyn Thompson
Thanks Stephen
Stephen Cappello was a pleasure to deal with in all aspects of the transcation. ~Kevin Warman
Love My Suzuki
Certainly my experience with John and the team members I met, including Sarah and Kim, was excellent. John was very professional but also easy to get along with, which is important when buying a car - it's a big investment. Plus, I am really pleased with the car, it has actually turned driving back into a pleasure, not a chore. I have no problem with ticking "Completely Satisfied" to every question above. ~Richard Dumbrell
Definite Recommendation
My wife and I found the whole process of purchasing a new vehicle to be a pleasant one. We would definitely recommend your dealership. Thankyou. ~Michael O'Brien
Extremely Happy
We were very happy with the sevice we recieved from both Peter White and Corinne. The service was awsome and they treated my whole family well and made us feel welcome. All smiles from all of the sales men and woman. I would reccomend to everyone to go there. Good on u guys and thanks once again. Rated 100% ~Damien Farah
Thanks NMG
I enjoyed my experience when dealing with NMG. Kurt over at Jeep was very helpful and understanding of my requirements and made every effort to assist in such said requirements. I seemed never rushed or pushed into making a purchase, which is comforting. I requested for late delivery dates which seemed to be no problem - again helpful. I would like to thank NMG and the guys down at Jeep/Dodge for all their help in my purchase, and in approximately 5 - 7 years i'll be back to upgrade my vehicle. Thanks very much ~ Micheal Taranto
All I Wanted and More
I got all I wanted and much more. The whole Nissan team are great! This is mine and my families 6th Nissan purchased from NMG in 3 years, so what else can be said.
Eels or Roosters?
I was very happy with Peter. He was not a pushy typical car salesman. His only problem is he supports the Roosters and not the Eels. ~Lorraine Davis
Professional Staff
I'm very pleased with every aspect of my recent car service. Sam Harris made me feel confident that the Service Dept would do their best to fix my car, and they did. Sam was professional, courteous, and obviously skilled. Thank you to all involved at the Nepean group. ~ Ana Smith
Love My Jeep
Kurt and Aaron were just great, as was the deal they put together for me. I'd recommend them to anyone who's looking to buy a new 4x4. I love my Jeep. ~ Roy Davidson
Happy to Recommend
The customer service at Nissan went well above any expectations we had. The staff were always friendly & helpful. I have already recommended you & will continue to do so. ~Nicole Spiteri
Pleased with the Service
Very happy. Thanks - It’s a pleasure to have the vehicle service there. ~Mr Raymond Jack Stapley
Exceptional Overall
The service advisor was extremely good and better than expected. The explanation of the service and charges was outstanding. The bus service was fantastic. Great service! Overall, everyone was extremely helpful with great communication. ~Resort Medical Management Pty Ltd
Helpful Staff
Thanks for speeding up when requested. Very friendly and not patronising. ~ Glynnis Chillemi
Love the Courtesy Bus
Used the courtesy drop off and pick up. Great service when you can't arrange a lift. Very professional and friendly manner by all of the team. ~ Philip Smith
Thanks Stuart and Nav
I came in during the week and spoke to Nav and he was very helpful. On the weekend when we went to purchase our car and go for a test drive, Stuart looked after us. He was wonderful and the best salesman i have come across. He made us feel very comfortable. ~ Mrs. Erin Riley
Short and Sweet
Wonderful service. Wonderful car. ~ Mrs. Gwen Head
Best in 40 Years
From the first time I made enquiries about this car and the purchase of it, I must say that all staff concerned at Nepean Motor Group went out of their way to help me in all ways possible. I have owned four previous vehicles prior to this and have driven for 40 years and I have never been treated with such sincerity. Thank you all. ~ Mrs Yvonne & David Lovejoy
Thankyou Card
Very happy with everything. (We even sent John a thankyou card.) Fantastic Team and Service. ~ Mr. & Mrs. Jamie Spring
Happy Purchase
We ourselves would be very happy to purchase from the NMG. It was a very courteous and helpful experience. ~ Patricia Schreuder
Superior Servicing...
I was totally satisfied! It was the best experience I have ever had at any dealer, of the 9 new cars I have bought! Well done! ~ Andrew Reeve
Sensational Servicing...
I have never been happier with the servicing of my car from any dealership! Congratulations NMG Service Centre! Thanks again ~ Mary Clark
Mitsubishi Excellence!
We have purchased 3 Mitsubishi's from Nepean Motor Group and are very pleased! We would not hesitate to recommend NMG or their staff! P.S. Go the girl power with Debbie Clark taking on such a big business! Congratulations! ~ Mr & Mrs West
VW Commercial - Immaculate experience
The experience that was offered with VW Commercial - offered by Jonathon Carter - was comparable to when I purchase a Porsche. Well done to Jonathon. If you had more people like this guy, you would be setting the world on fire!! ~ John Graham
The Ultimate experience!
Excellent service, excellent staff, excellent car, what more can I say? Best treatment by a salesperson I have ever had! Well done to everyone who looked after me, the car and thank you for everything! ~ Emalee Player
Best ever car shopping experience!
Best car shopping experience, ever! Due to no public transport, the opportunity to be picked up and dropped off by NMG is excellent! My husband said that he could not have been treated any better! We would recommend your business to anyone looking for a car! ~ Roy Brown
Thank you David Robinson - Used Cars
David Robinson is a credit to your Used Car Sales Team and a person I would recommend to other people! I would certainly buy more vehicles from both David and Nepean Motor Group! ~ Kenneth Watson
Thank you NMG Service!
Some experiences from the NMG Service Centre: 1. Very professional & courteous operation. It is obvious that a lot of thought has gone into looking after the customers. 2. The attention to detail of the service was impeccable and courteous. 3. The vehicle went in dirty and came out washed clean - Service Advisor Sam, EXCELLENT job!!!!
Many Thanks....
John from Suzuki was a wonderful salesman, patient, enthusiastic and informative. The whole experience was made 'easy' by his input. Many Thanks... ~ Jennifer Longhurst
NMG really does deliver as promised!
In the past we have had some bad experiences with our purchases at Nepean Motor Group. However, having heard all the positive radio announcements, we wanted to NMG another chance! I can confidently say, we have no regrets! Thank you! ~ Natasha Matthews
A special thanks to Mitsubishi
My feedback is nothing but positive! Great communication - as I had to wait a little for deliver - but was continuously kept up to date! Even when I felt I was being a pain calling to ask, Peter and Wayne never made me feel like I was imposing! They were more than happy to assist me with my enquiries. Thanks again! ~ Catherine Ruff
A pleasure doing business
I was completely satisfied with all aspects of my buying experience. It was a pleasure doing business with you and the team! "Recommendations for the future" - a definite YES! Thank you! ~ Daryl Wykes
Thank you Nissan
Adam King and Stuart Young (Nissan Sales) were very easy to deal with, no high pressure selling! They made our decision to buy a Nissan very easy. Two very valuable sales staff! Corrine made the Finance side so simple. Keep up the great work!! ~ Kevin Booth
Thank you to the Team at CJD!
Thank you to Aaron, Kurt and Kim. Absolutely no feeling of getting the "spin" from a Used Car Salesman. The team were genuine and friendly from the moment I walked in... and I never looked back! Thanks guys! ~Kelie Pittaway