Testimonials
"Relaxed and friendly"
Casey was very professional and polite and took the time to answer our questions and assist with vehicle familiarity. The whole experience was relaxed and friendly and the coffee she made was great. 10 out of 10 to Casey and the team at Suzuki! Jacquie Hughes, May 2013
"Perfect customer service"
Perfect customer service. Explained in and out of the vehicle we were buying. Went out of his way to get the deal done. Riteshni Devi, May 2012
Ï tell everyone how awesome he was!"
When we 1st started looking for a new car we were dreading having to deal with "pushy" sales people. When we meet Matt he was so very helpful with all our questions & was not pushy at all. Matt was a pleasure to do business with & I tell everyone how awesome he was especially as he saw us 3 times before we actually purchased the car. Well done Matt Weston! Jodie & Matt Langford, May 2013.
"Very exciting time for us!"
The whole process starting with Suzuki team with Casey through to Sarah & the finance team, we found them all very helpful and professional and was a very exciting time for both of us! Will continue to recommend and buy from you guys! Jodie and Mick Lendrum, May 2013
"Credit to management"
This is my second purchase from your dealership and again the experience was painless. The staff are all very professional and have a in-depth knowledge of the product. It is a credit to management for investing in the right type people.
"More than happy with the service!"
We were very happy with Casey, great sales lady that will go far in this industry, with Sash coming from dealership sales she understands the concepts and was more than happy with the service and vehicle, thanks again! Reece Hibbs, May 2013
"Made the whole experience easy"
Very happy with the service offered by Daniel. He was very professional, not pushy, very knowledgeable and made the whole experience easy. Michele and David Davies, May 2012
"Great sales experience!"
I love my new car, and I've no doubt the great sales experience at NMG has a lot to do with it! Glynis Grace, MAY 2013
"Courteous, friendly and informative"
I would like to thank Nav and all the staff at Nepean Motor Group for all their help while we were purchasing the car. I found them all to be very courteous, friendly and informative. DAVID BARTHOLOMEW, May 2012
"Friendly staff"
Great service, friendly staff not pushy and treated fairly. Would highly recommend Nepean Motor Group to others. Walstar Express, May 2012
"Quick and professional
Matt was the most polite salesperson I have ever come across in the motor industry and at no point did I feel pressured or forced by any means. He handled the sale professionally and quickly, Matt is a great asset to the Nepean Motor Group and should be very proud of his work. Blake Pimm, May 2013
"Would not hesitate to go back again..."
This is the second Suzuki that I have purchased from Nepean Motor Group. I had not intended to purchase a new vehicle at this time, but after the accident I was involved in, found myself going straight to Nepean Motor Group for a new car and I would not hesitate to go back again in the future. I am extremely pleased with the service I received and could not fault Casey or Jess who delivered the car to my home because I was not permitted to drive yet due to the pain killers I was taking. Thank you so much Casey & Jess. Virginia Jackson, May 2013.
"Professional, knowledgeable and friendly"
Rav was fantastic. He was professional in his manners and knowledgeable of the product as well as welcoming and friendly. Rav is now my car dealer of choice and when time comes to replace my wife's car we will make Rav and Penrith Mitsubishi our first port of call .... over all I'm really glad that I purchased this car! PETER KELLY, May 2013
"Älways recommend you to anyone who will listen!"
Thanks so much to Deb, Anna, Sara and Carlos, you guys are absolutely awesome to deal with. I can't believe I walked in on Sunday looking for a car and was driving my new Tiguan by Friday! Excellent job Nepean Motor Group! This is the 2nd time we have purchased a new car through you and it won't be the last. I always have and always will recommend you to anyone who will listen. Thanks :) Tanya Arfmann, May 2013
"Thanks again for your wonderful team
Dear Debbie, Its been a little while but just a quick note to say thanks again for the great experience we always have coming to Nepean Motor Group. My youngest and I were in the hood yesterday when he said , " Dad lets call in and have a look at the new Beetle " . We did, we like it , but more to the point although I had my back to him, Stephen recognized me and came over to meet and greet with his usual charm and good manners, he certainly is a credit to you and the company. The fact that he has been there for so long too generates the belief you appreciate what he does as well. I travel all over the country as part of my work and being a car lover often if I have a few moments up my sleeve and will have a noisy to see what's new. Going to some dealerships is a worse experience than having a Colonoscopy , trust me I'm over 50 , I know... In our modest home (according to the neighbours) we are the St Clair branch of Nepean Motor Group boasting 10 cars, being 8 quality Volkswagen's, a Porsche 911 Carrera 996 (big VW) and a Toyota Landcruiser which will be replaced by either an Amarok or V8 Touareg at some point in the near future. Our redneck next door neighbour springs me when I attack the letterbox with " Crikey Mate you got more VW's than that Debbie Clark from the radio " . I'm starting to get to the point where I need to check for mail late at night when all are in bed... Anyway thanks again , for your wonderful team and in particular for Stephen . Bruce Hamilton - May 2013
"Staff worked hard"
On the whole I found the dealership to be a very professional place to shop at. Your staff worked hard for my business at 2 of the franchises, (Mitsubishi,Steve, and Rav) and Nissan. I dealt with Kim, Corrine and Troy with money matters and was very impressed with how easy it all is now. your finance and insurance products are very competitive, all in all so far very happy - Michael Smith, May 2013
"Down to earth & straight forward"
Michael our sales person was great, down to earth straight forward and no pushy at all. Made dealing with him great. Kim in finance was lovely also she was very clear in explaining what was needed and kept me involved and updated throughout the processing of the paperwork. Sindy Casanova - April 2013
"Went the extra mile"
Matt was very helpful, easy to deal with, very enthusiastic about the features of the car, he made the whole experience very enjoyable. Matt even went the extra mile to make a special poster for my car, which was a lovely touch being that I have never purchased a car before I was very nervous, but I left the dealership knowing I had made the right choice, and I firmly believe that Matt's honest and friendly approach really contributed to that. He is an asset to the Suzuki team. Alyse Waite-Pullan - April 2013
"A very big WELL DONE"
We are very grateful for the excellent service we received from Peter. We visited car yards in our own area, but as soon as they see a wheelchair or being disabled in any way, they seem to shy away from you, which wasn't the case at Penrith, Peter couldn't do enough for us, even brought a car up for us to have a look at, so that we didn't have to walk to it, seeing we had a problem with walking, we will certainly recommend Nepean Motor Group to our friends, and get them to ask for Peter Smith. Thanks heaps Peter, and a very big " Well Done Guys ". George and Gonny Aspinall - April 2013
"Couldn't have asked for better service"
We couldn't have asked for any better service from Adam, Jonathon, Nav, Stu & Corinne they went out of their way to make it the most pleasant and easiest experience we've ever had purchasing a car, no pressure, no bull**** talk just so helpful and down to earth YOU SHOULD BE SO PROUD OF YOUR TEAM! We will definitely purchase a car from them again and will be recommending them to all our friends and family. Thank you so much... A&M FORKLIFT SERVICES - April 2013
"Above and beyond"
Peter was fantastic, in fact everyone I was in contact with have been wonderful and extremely helpful. Peter even stayed back after hours so I could pick up my car and took back my hire car to hertz! I can not thank him enough. My total experience with Nepean Motor Group has been wonderful and I have already recommended the dealership to a lot of friends. I thank you for my fantastic shopping experience and to Peter for going above and beyond to help me. I will definitely be purchasing any future cars through your dealership. Once again thank you. Sonya Cregan - April 2013
"Professional and respectful"
We were most impressed and satisfied with the level of customer service displayed to us and also the atmosphere in the VW office was professional and respectful at all times - this contributed to a very positive experience in the purchase of our new car. With thanks, Naomi woods - March 2013
"A happy and positive time"
Dear Debbie, I have just completed the questionnaire and survey sent to us but felt that I would like to expand a little. From the moment we walked onto the lot we were pleasantly surprised. Jessica approached us quite quickly but gave us space and time when we asked. We than spoke to Michael Andrews who again let us know he was there when we needed him but did not hover over us or make us feel pressured in any way. It is a common perception that car salespeople are “pushy” but we did not feel in any way rushed. We had our test drive and then went away, had lunch and thought it over. We returned in the afternoon with a final decision (I think they were a little surprised we returned so quickly, and so were we !) and from then to delivery Michael and Grant could not have been more friendly, helpful and professional. The whole team at Jeep made the experience of buying a new car a happy and positive time. We had to return on the Sunday morning because we were having trouble with the bluetooth connection (which was our fault) but Michael went through the procedure again and problem sorted ! I don’t know how many car salespeople give out their business card with their personal mobile phone number written on it in case of any problems but I don’t expect it would be a common thing, but we have Michael’s. He also offered to come to our home on his day off with a Compass to put my concerns to rest that the car would fit into our garage. I know that at the end of the day it is a sales persons job to be pleasant and helpful to customers but we feel that your team at Jeep go just that little bit further to also show their personal side which makes for a relaxing and very happy experience. Thank you to the whole team at Nepean Motor Group Jeep Phil & Jo-anne Taylor
Best experience I have ever had"
My experience at NMG has honestly been the best I have ever had with the purchase of a new car, John was exceptional at customer service and product knowledge, I have already recommended VW at Penrith to a friend. I will be also emailing VW Australia expressing my complete satisfaction with all the staff I dealt with at NMG! Michael Thompson - March 2013
"Surprisingly stress-free!"
Great experience at Nepean Motor Group - special thanks to Annalise, John and Carlos for being so helpful. Buying my first car was surprisingly stress-free and very enjoyable. Thanks!! Phoebe Wise - March 2013
Impressed with product knowledge and honesty"
I was very impressed with Steven's professionalism, product knowledge and honesty throughout my purchase. I would certainly recommend this dealership and my positive experience will ensure I will service my vehicle at NMG even though it is 200km from my current residence! Rhyse Vaughn - March 2013
"Nice to feel trusted"
We were extremely satisfied with the service we received not only from Rav, but the whole team. Rav was available when we needed him but also gave us space when we needed it. We were offered test drives (which we took up) as well as the offer of taking the car overnight, although we declined, it was nice to feel trusted. The team went into overdrive late on Sunday afternoon to get us a great deal on 2 cars. We have had follow up calls from your friendly and professional team to make sure everything is OK. We received the same great service when we purchased a new Outlander from Penrith Mitsubishi 8 years ago, we have and will continue to recommend you to our family and friends - We also got to see Deb from the Nepean Motor Group radio ads..... Thanks again! Debbie Zalac - March 2013
"Like being adopted into a new family!"
Our journey begins back on 7th October 2012. A friend of mine, who has a common acquaintance of Stuart Young, referred me to your dealership. On seeking Stuart, we, my wife and I, were referred to Hayley, who welcomed us like we were being adopted into a new family. Hayley was very courteous and patient, taking the time to show us vehicles with similar trim to the options we were interested in. Never having been in a Passat before, Hayley encouraged us to indulge in a test drive. Hayley kept us informed of the build and delivery progress of our car. Carlos honoured our referral by offering an acceptable discount. Michelle arranged our comprehensive insurance through Allianz. Jaro, taking us on a tour of the dealership, highlighted all the facilities your dealership has to offer. During the vehicle delivery, Jaro spent considerable time moving from the back through to the front of the vehicle, showing us all the features available. Overall I have been very impressed with the experience of purchasing the Passat from your dealership.
"Very pleasant and friendly"
This is the first car I've purchased in 20 years and was expecting the sales people to persistent and pushy (as in the past), but I found everyone to very pleasant and friendly and even answered some of my possible silly questions. I felt very comfortable dealing with everyone. I now just have to get used to driving a car with power steering and more fancy gadgets. Kerry-Ann Linden - Jan 2013
"Felt very comfortable"
Being a woman, I felt very comfortable with Casey approaching me in the car yard. She asked what I was interested in & showed me a few variations of the Swift & explained what features were different from one to the other. She offered me a test drive, which we did at the time, discussed $$$ & then Grant joined us to talk trade ins & final $$$. I decided I wanted to go away for 1/2hr to think things through, which they both fully understood. At no time did I feel under pressure to make a decision right then. Needless to say I came back & signed up for the car. Casey was fabulous from the time we met in the car yard to delivery & a couple of phone calls since. Grant was very professional in his approach to discussing money & being aware of my personal circumstances as to what I could afford. The rest of the staff were extremely helpful, especially Kim McDonald who helped me sort through the paperwork during the week. Debra Egelton - Jan 2013
"Very happy customer"
Thank you for making the purchase of my car an enjoyable experience. All staff were professional and friendly. I am a very happy customer. I love my car. Jo-Ann Rosa - Jan 2013
Knowledge is passed on professionally"
Daniel knew more about the car and its features than any other sales person I have ever dealt with. His knowledge is passed on in a professional way and his knowledge encourages you to want the car. Rose Antonelli - Jan 2013
"Thanks for making buying my car a wonderful time!"
Overall absolutely 100% satisfied with the service of the team and my car is fantastic!!! I was helped by several members of the team which is why I would like the whole team to be attributed with making my experience great. Thank you for making buying my car such a wonderful time and I will be recommending you to all my friends and colleagues. Amanda Lee - Jan 2013
"A complete gentleman"
Daniel and Stephen are the reason we chose a Skoda. Could not fault either of them. Daniel was completely thorough , and a complete gentleman. He very knowledgeable, with a polite manner. Tammie Pullman - Jan 2013
"Enjoyable experience"
Overall, it was a very enjoyable experience going to your dealership. I'm also impressed with the servicing arrangements (loan car and breakfast offer) and the capped price servicing. I would actually recommend you to anyone who asked. Peter Thuaux - Jan 2013
"Very Happy!!!!!!!!"
Thank you to Steve & Wayne for there exceptional service they are an absolute asset to your company. Definitely have no hesitation in recommending your dealership to anyone. Thanks again very happy!!!!!!!! Craig Tildesley - Jan 2013
"First experience was a positive one!"
My experience purchasing my first vehicle at Nepean Motor Group was a positive one. All the staff were friendly towards my family and myself. Jaro Murany tried hard to ensure I was happy with the vehicle. He was professional, courteous, knowledgeable and friendly. I wouldn't hesitate to recommend the dealership to any friends or relatives looking to purchase a car. Andrea Price - Jan 2013
"Quick service"
Overall fantastic experience and very quick service. Stephen was a pleasure to deal with. Julia Clarke - Jan 2013
"Exceptional experience"
Exceptional experience and very happy with everyone involved in the purchase of my new vehicle. Very happy definitely recommend future customers. George Tambourantzis - Jan 2013
"A great experience"
Buying a car from Nepean Motor Group was a great experience. We looked at all the various vehicles that were on display on the site, from the different manufacturers allowing comparisons to be made much easier. Wayne Webster - Jan 2013
"A memorable experience"
We really enjoyed our experience at Nepean Motor Group, the friendly service made the experience a memorable one. I found both Adam and Kurt in sales great, Corrine in finance was so easy to deal with as well. Overall a great team. Jennifer & Mathew Canderle - Jan 2013
"Product knowledge was clearly evident"
Daniel obviously enjoys his job and his knowledge of the product was clearly evident. Peter Morgan - Jan 2012
"Reliable and accountable"
Jonathon was a really great sales person, very knowledgeable regarding the vehicle, but not overbearing either. We found him really easy to deal with and very reliable and accountable. As my husband says - "top bloke"! Kirsti MacRae - Jan 2013
"Changed my perception of car salespeople completely!"
Jaro and Hayley were exceptional in their customer service. They were always willing to answer any questions and were very friendly and accommodating. They have changed my perceptions of car salespeople completely! Peter Gutierrez - Jan 2013
"Stress free purchase"
Both Kurt and Corrine were fantastic to deal with. Everything went smoothly with no problem at all. All round it was a stress free purchase. Michael Keep - Jan 2013
"Much appreciated"
Rav was very helpful and his assistance was much appreciated. Beverley Palombo - Jan 2013
"The team made me feel very much at ease"
I'm loving my new car. This was the first time I'd purchased a car for myself by myself and the team made me feel very much at ease. Casey was professional without appearing cold and I really appreciated the fact that she herself was driving a Swift and could personally recommend it. I was very impressed by the level of service and attention to detail demonstrated by Casey. I love driving my Swift. I'm really happy with my purchase. Thanks. Elise Wright - Jan 2013
"Let me take my time and gladly complete my choice without regrets"
Worked in sales some time ago, and no one likes to part with money. Kurt was great, and let me take my time and gladly complete my choice with out any regrets. Kurt is an asset to his employer and i would recommend him to other people.Finance lady was lovely and professional too. Damien Sims - Dec 2012
"I can only praise and congratulate"
I can only but praise and congratulate you on how we were received and helped both on looking for and picking up of vehicle. I have mentioned to many friends and hope you may receive sales from them in the future. I am very happy with my treatment and Mitchel's professionalism towards the sale and the pick up which he arranged for us. Oh and as for breakfast it was great to have something to eat and drink after a long train trip down. Once again a great experience and what appears to be a long relationship between us. Greg Carter - Dec 2012
"Couldn't fault him"
John Portelli provided excellent service throughout the sales process. I couldn't fault him. Samantha Malone - Dec 2012
"Particularly enjoyed the complimentary hospitality experience"
Hayley, Carlos and Jaro were extremely helpful as well as the other sales staff that were able to keep me informed on the status of my vehicle delivery when Hayley was not available. Overall it was a brilliant experience and I particularly enjoyed the complimentary hospitality experience as well. It made the atmosphere more relaxed while going through the details in buying the car. Thank you Volkswagen Nepean Motor Group team! Jonathan Florido-Carait - Dec 2012
"Loved the whole experience"
I loved the whole experience of buying my first new car. All the people involved at Nissan Penrith where extremely friendly and helpful. I would not hesitate to recommend them to anyone. Thank you Penrith Nissan. Diane Hall - Dec 2012
"The service you deliver is fantastic"
The service you deliver is fantastic. We are recommending you to everyone we speak to. Keep up the good work, I hope you are all told by the customers that you are doing a great job, Probably not, so on behalf of ALL the clients/customers that walk through your doors thank you to everyone. You excel on so many levels and it is truly a nice experience to get the car serviced. Regards Tania Mackie - Dec 2012
"Made the whole process very easy"
Thank you to Troy from finance, he also made the process very easy. Love your facebook marketing, may just have to use that in my own work place. Troy James - Dec 2012
"Helpful and hospitable"
I purchased on the day through Brittany (it was Jonathon's day off) she was very helpful and hospitable to me and my wife especially since we had our new born with us. Overall experience dealing with the sales was very good (Adam was also very hospitable). Lawrence Wilkinson - Dec 2012
"I've been bragging about your after sales service"
I was very impressed with the Nepean Motor Group's car servicing process and the Service team. 10/10. Have been bragging about your after sales service to all my family and friends. Kind regards, Gina Saliba - Dec 2012
"Helpful and friendly"
Aaron was very helpful and friendly. I like that he followed up after sales to see if there was any issues /questions. Samantha Gilboy - Dec 2012
"Service, knowledge and follow up were first rate"
Just a note of explanation-I have had breast cancer and a mastectomy and at times find driving (especially parking) to be painful.When I started to drive the VW Polo at home I realised that I had made the wrong decision and decided to change to the Suzuki Swift. I would like to stress that Jaro's service, knowledge and follow up were first rate and I am more than satisfied with my experience At Nepean Motor Group. The Polo is a beautifully finished car but just not right for me. I would also like to thankyou for all the assistance Matt and Jess at Suzuki gave me in facilitating the change to a Suzuki.I would highly recommend the Nepean Motor Group to my friends and family. Suzanne Nouwens - Dec 2012
"Very well organised and thorough"
I am very pleased with my volkswagen golf and found the handover of the car very well organised and thorough. Jaro was an excellent salesman. My husband and I were very impressed with the dealership facilities and Jaro made sure he made us feel welcome and we knew exactly what we needed to know. Actually looking forward to driving up from Shellharbour for my first service as you obviously look after your clients. Thanks again Kind Regards Kathy Nolan - Dec 2012
"Already started recommending friends & relatives"
My husband & I are very happy with the service we've received from start to finish. We are very impressed by the professionalism all staff have shown, & have already started recommending the business to friends & relatives. Keep up the great work!! :) Tanya Cook - Dec 2012
"Grateful for the high standard of care"
Jonathon, Mitchell and Adam were helpful, courteous , attentive but most of all respectful of our needs in regards to our purchase and I found this attitude most refreshing. We are most grateful for the high standard of care taken during what can sometimes be a stressful time with the purchase of a new car. Corrine the finance adviser was also most accommodating. Cheryl Jurevics - Dec 2012
"Referred and not disappointed!"
Aaron was fabulous to deal with, very thorough and pleasant. We were referred to him by my sister and were not disappointed. Kim in the finance area was also lovely. Many thanks Danielle - Dec 2012
"Excellent Service!"
Excellent service from Jonathan and the team at Nissan, would recommend your dealership to family and friends. Niki-Jean Weston - Dec 2012
"No pressure on decision making"
Service at Nepean Motor Group was excellent. My Sales person helped me & explained all the differences in the Dualis with no pressure on decision making. He was very patient. Already recommended to a work mate. Satuu'u Rachel Pulemagafa - Dec 2012
"Absolute pleasure"
Hi Debbie, You should be so proud to have someone as courteous with so much knowledge working for you. It has been an absolute pleasure doing business with Daniel and the Nepean Motor Group. This is my second vehicle that I have bought from yourselves, the first was 9 years ago when Nissan was at Kingswood. I would definitely recommend the dealership to anyone looking for a new vehicle. Thank you very much. Mrs Shirley Harrigan - Nov 2012
"Exceptional"
Stuart was very helpful and professional. Daniel was exceptional in explaining everything about the purchase and the workings of the vehicle to the last detail a capable young man who should go a long way to the top in his career. Very happy with the vehicle so far... Regards, Peter May - Nov 2012
"Great job by all"
Absolute great job by all at NMG, we were very happy with our experience and hope to further our relationship in the near future. Doyle - Nov 2012
"Wouldn't buy a car from anywhere else"
Casey & Grant went above and beyond, obviously a reflection of the superior management at Nepean Motor Group. Wouldn't buy a car from anywhere else ;) Nepean Motor Group is definitely 'my choice' Madison Palmer - Nov 2012
"Patient, helpful and understanding
Both Hayley and Carlos have been fantastic to deal with (albeit an under statement). They were patient, helpful, understanding and most important respectful to our circumstances. I can honestly say through direct experience with 3 local dealerships in my own state this experience was extremely satisfying. Also the fact that the level of communication is still ongoing after delivery I am lost for words to be honest. I will most certainly promote your dealership should the opportunity arise to anybody I know looking for a vehicle even if I am from another state. Kenneth Gatt - Nov 2012
"Experience was second to none"
Recently we purchased a new Suzuki Swift from your team. After some months of trolling the used car web sites, visiting dealers and generally spending way too much time in trying to find the right balance of car, dealer, price, value and service we finally found what we were looking for at NMG Suzuki. All the staff at Suzuki were exceptional, made us feel comfortable and relaxed and generally gave us confidence that we had made the right choice. However one person went over and above to ensure we had the right car buying experience and were satisfied beyond our expectations. Jessica's personable approach ensured every detail was attended to without fanfare or fuss and generally confirmed that we had made the right choice. Although we have purchased another vehicle from NMG, this experience was second to none and accordingly we would like to express our sincere appreciation to Jessica for taking care of us in the manner that she did and we wish her all the very best for the future. Best Regards, Perry and Joanie White
"No pressure to purchase"
Brittany, your sales lady who just had her 21st. birthday, was amazing, she gave us no pressure to purchase, she knows her products very well, and followed up from 1st. enquiry to sales closer, then further follow up's! I would have no hesitation in recommending your Company and Brittany to any person looking for a new Car to purchase. Well done to all your staff!! Robert Anderson - Nov 2012
"Fantastic to deal with"
Carlos and Jaro were just fantastic to deal with nothing was too much trouble. Very friendly and easy to talk too. Ken Dargan - Nov 2012
"Asset to your team"
Louis did well for his first day and first sale, he was polite and tried to help with every question I had. He will be an asset to your team. Well done Louis. Michael - Nov 2012
"A pleasure"
Both Michael and Grant made buying a new car a pleasure. Lindsay Kew - Nov 2012
"Most helpful"
Carlos and Hayley were most helpful and the whole buying experience was very good. Also would like to say that the service department was very helpful. Nada Malek - Nov 2012
"10/10 for honesty, courtesy & professionalism"
I rate Steve 10/10 for honesty, courtesy and professionalism. He answered every question satisfactorily. I would go back to him personally as a salesperson in the future. I was also very impressed with Sarah Pollard for her friendly and helpful manner. Wayne was also particularly helpful when Steve was unavailable or with another client. My overall shopping experience was fantastic. An excellent team all round. Thank you! Megan Rook - Nov 2012
"I felt valued as a customer"
Michael, as well as all the other staff I had the pleasure of meeting, were, at all times, helpful and courteous, making the experience of buying a new car all the more enjoyable. The staff were nice, easy to talk to and also very professional and proficient. I really felt valued as a customer. After visiting a number of other dealerships I found that the service I received from the staff at Nepean Motor Group was exceptional and honestly, unsurpassed. I would like to thank the sales staff, Michael and Grant as well as Sarah and Kim, who all facilitated the whole shopping experience which I am jubilant with. I will unquestionably be recommending Nepean Motor Group to friends and family knowing that they would receive nothing short of superior service. Sarah Borg - Nov 2012
"Made my first new car purchase fun!"
I would like to thank Nav and Adam at Penrith Nissan and the finance team. They made my first new car purchase easy and fun. Great Service, Friendly and Very Helpful !!! I would not hesitate to recommend these guys to anyone wanting to purchase a new car. Thanks! Rachel - Nov 2012
"Friendly and professional"
I had a very good buying experience from the sales person. From the moment I stepped into the showroom, he was very friendly and professional in answering my queries about the car. I will definitely recommend my friends after receiving such good customer service from him. Keep up the good work Nav! Wei Tong TAY - Nov 2012
"Down to earth and honest"
Very happy with Nav, very down to earth and honest! Kath miller - Nov 2012
"The most knowledgeable sales person"
Daniel Nielsen is an asset to your organisation. The most knowledgeable sales person I have ever met. David Smith - Nov 2012
"Excellent Service!"
I received excellent service from everyone I dealt with, John Portelli Jonathon Carter, Dan Neilsen and Kim McDonald. Everyone was fantastic Jacinta - Oct 2012
"Warm, friendly & professional"
All staff that I have dealt with have been extremely helpful, warm, friendly and professional. My dealings with Nepean Motor Group are off to a great start so far and I have already recommended your dealership from my experience with you to quite a few of my clients
"Extremely satisfied"
We would like to thank Daniel and the Skoda team as they were very helpful and we were extremely satisfied with the service we received when purchasing our new car. Thank you once again Daniel for all your assistance.
"Very happy"
Overall I am very happy with my purchase and the way Kurt dealt with us. He was excellent and very informative. I would certainly come back and see Kurt again if and when we purchase another car. Celia Adamson - Oct 2012
"Made it fun"
Kurt Natter was a great sales person who explained everything in depth and made it a fun experience. Troy Schirmer - Oct 2012
"Thank you"
Our [Jennifer & my] first NMG contact was with Stuart Young in February 2012. Stuart organised the Tiguan test drive & satisfied all of our initial queries... with open friendliness... & without the often seen 'pushiness' of new car salespeople. On our return to purchase in May, we met Carlos Guevara who, through the weeks of waiting for the vehicle to be manufactured & delivered, extended contact courtesies beyond expectation... a thoughtful & thankful process. Nothing was a problem... every request was handled professionally & as promised, on-time. Well done Carlos. We hadn't made contact/met with Hayley Riches-Causley until quite late in the process however, with that little exposure, Hayley demonstrated a genuine interest in seeing to our every need. Let's hope our NMG satisfaction levels don't cease here... & that the NMG Service 'exposure' may at least equal that of our gratifying experiences with the Sales Department. Thanks for the opportunity to express our thoughts. We look forward with hope & trust our future relationships are mutually gratifying. Regards, Jen & Terry Gorman - Sep 2012
"Prompt and painless!"
It was prompt and painless. We love our car. Thanks for all your help Alexandra Worland & Akai Akai - Sept 2012
"Listened to what I needed"
Michael was a salesman who listened to what I needed and was completely honest in what he was able to do to help me. I would not describe Michael as a "typical" salesman but an informed salesman who wanted the best thing for his customer.
"No hard sell!"
The entire experience met my expectations. I appreciated the fact that there was no "hard sell", rather the features of the vehicle were explained to allow us to make an informed decision. This is the 2nd vehicle my family has purchased from the Nepean Motor Group. My new Chrysler is travelling beautifully! Rodney Watson - Sept 2012
"Hassle free experience"
Thank you for a smooth, hassle free experience. All the Nissan staff were great. Nathan Laboyrie - Sept 2012
"Very helpful"
Naveen Perera has been very helpful in our endeavour to make the right decision. We would recommend him to any of our relatives and friends Serge & Chantal Naletamby - Sept 2012
"Asset to your team"
Jonathon was fantastic to work with through the purchase of our new Lancer VRX. He is a definite asset to your dealership team. Sue Brown - Sept 2012
"Very satsified"
Kevin was very friendly and not too pushy. If he wasnt sure about the questions we asked, he seeked answers promptly. Very satisfied as customers. Recieved follow up thankyou message. Roselyn Pennells - Sept 2012
"Love at first sight"
Overall, I am happy with the service that Kevin Dann had demonstrated through out the sale of my car. My husband was sooo in love with the car, just like Love at first sight. Remedios Navio - Sept 2012
"a HUGE thanks!"
a HUGE thanks to Carlos, Michael & Stephen for making my Golf R order & wait a very pleasant one... Great job guys :-D THANK YOU
"One Very Happy Customer!"
I would like to thank Kurt , Adam and Brittney at Penrith Nissan. Great Service, Friendly and Very Helpful !!! I would not hesitate to recommend these guys to anyone wanting to purchase a new car !!! Many thanks I'm one Very Happy Customer! Sue Alcorn - September 2012
"Very easy to deal with"
A new experience for me as I I bought the car sight unseen off the net. John was very easy to deal with over the phone and online and I am very impressed with the car. John Walker - August 2012
"Cannot be more impressed"
Seeing that over the last 5 to 6 years I have brought cars from Subaru, Toyota and Volvo I can only say at this point I cannot be more impressed with the overall commitment by Stephen and Carlos and I wouldn't hesitate to recommend this dealership to other people. DENNIS NOLLAND - August 2012
"Cannot fault one thing"
Great service and great customer satisfaction from start to finish. I cannot fault one thing from the begining to the end, a very big thank you. James - August 2012
"held in high regard"
It was very pleasing to deal with a dealership and staff that listen to the customer. My budget was the price I was quoted and my request was held in high regard by all staff involved. Bruce Mackay - August 2012
"Gone the extra mile"
All of the staff at Jeep were wonderful. Grant, Casey and Curtis were all very helpful. But Grant really has gone that extra mile with follow up phone calls. Awesome sales people without being pushy. Belinda Collings - August 2012
"Great sales team"
Thanks to Grant and Kim I was able to walk way with the car that I've wanted for some time it was a pleasure to deal with these guys, I hope that you pass on what great sales team you have, Thankyou all Sandraleen Cameron - August 2012
"Helpful without being pushy"
You were my first choice and after a week of test driving I was extremely happy with my car choice and a most happy buying experience. Your sales team are so helpful without being pushy. Anne Marie McNeil - August 2012
"Very, very happy!"
I am very, very happy with the service I received at Nepean Nissan. It made my whole car-buying experience very enjoyable and worry-free. I would recommend anyone purchase their next vehicle from this company. Thank you very much for your kindness and effective service. Hayley Smyth - August 2012
"Would recommend NMG to anyone"
Peter Smith was very polite and knowledgable, I would recommend NMG to anyone. Very satisfied. Lisa Mallia - August 2012
"I felt comfortable"
Really happy with the entire experience, I felt comfortable during the entire process despite this being my first new car purchase due to Grant's and Michelle's explanations, updates, follow ups and patience. Chris Modowski - August 2012
"Very happy"
Very happy with my experience with Jonathon Carter and all the staff. Everyone was very helpful with all my questions, will recommend to others to purchase from Nepean Motor Group. Goran Neskovic (August, 2012)
"Stress free!"
The whole experience with Michael Andrews was fantastic and stress free because all was explained and all questions answered. Alison Chinn (August, 2012)
"A TREMENDOUS credit to the dealership!"
Dear VW, I wanted to reach out and thank your Penrith Service Department, and especially your department lead that day. Unfortunately, I did not write her name down, but when you walk into the service department from the main door, her office was one of the larger ones but on the right. She has dark, shoulder length hair. We started our 36 day Australian vacation and headed out from Sydney on July 9, 2012, driving an Apollo rental vehicle that is VW made. On Tuesday, July 10, 2012, we had just pulled into the Katoomba Campervan park when our exhaust light came on. After contacting Apollo road side, and after numerous calls back and forth between ourselves, Apollo and VW, the decision was made to have the vehicle towed back to Penrith. The transaction and commensurate decision took nearly all day to make, and when we pulled into the dealership in our rental car at about 1415 hours, we were initially told that there was no one to look at the vehicle until the next morning. I was distraught, especially since we have a daughter with food allergies and travel by camper van so I can accommodate her special dietary needs. Overhearing my dilemma, she immediately came out and assisted me. When I explained our situation, she was very understanding and asked us to please take a seat. Within a few minutes, she came out and said she had someone looking at the vehicle and would keep us posted. And luckily, within the hour she had the situation taken care of and we were back on the road to Katoomba! I am so mad at myself for not remembering her name but am grateful for the kind, customer-focused service she gave us that day. She is a TREMENDOUS credit to the Penrith dealership as was the technician(s) that agreed to help us out that day, too. I hope there's a way for you to determine who she was, and more importantly, to thank her again and offer her the credit she's due for helping a desperate traveller in a less than ideal circumstance. In gratitude, Stacy Kelly Dallas, Texas, USA Still Traveling in Australia Today!
"What a great experience!"
What a great car buying experience. They do not come any better than Jonathon Carter. Extremely impressed with how the entire process was so seamless, as it ought to be. Thanks Jonathon and Nepean Motor Group. You've gained a customers loyalty and advocacy. See you again for my next purchase.
Cheerful and Friendly!
Kurt was an awesome Sales Person. He explained everything very well and definitely helped us with what suited our needs. He is very Cheerful, Friendly and showed us great hospitality. The account ladies and the man who finalised all the paper work on the day we picked up the van were also great. The overall experience with Nepean Motor Group was awesome and we would most certainly recommend them to our friends and relatives. Thank you and we are very happy with our purchase. -Mr Uikilifi Latu & Ms Meleseini Kilifi (July 2012)
"Best sales experience"
Awesome service from start to finish! Loved Adams enthusiasm! The best sales experience we have had in a long time in any industry.
Unbelievable!
Deb Clark, Dealer Principal at Nepean Motor Group was unbelievable in accomodating myself and securing a sale. In the future I would only ever deal with her and her company !!! Pleasure to deal with you and your staff !!!!!
"The best experience!"
Daniel Nielsen is an excellent ambassador for your organisation, and made the purchase of the Skoda the best experience of it's kind I have ever enjoyed. Grant Bastin - July 2012
"Very happy"
Very happy. Lived up to committments. Frank Hearne - July 2012.
"I will be back!!!!"
Thanks to Portia and Stuart for looking after me so well. I will be back!!!! David Pickard (June 2012)
"Could not do enough for us"
On telling the people in the Suzuki dealership about the no service that we got from our local dealer in Bathurst they could not do enough for us and we had no problem moving our purches to your dealership, especially with the service we got from Jess and John and also Sarah, who arranged our loan. Brett Smith (June 2012)
"Best in the industry!"
Carlos's salesmanship is the best I have experienced in the motor vehicle industry. Stephen Capello's knowledge is outstanding and he too has a high level of salesmanship. Overall it was a very good experience! Keri McNeill (June 2012)
"Awesome experience"
Awesome experience. Corinne and Portia were excellent I would definitely recommend anyone to go to see them and I will be going back to see them... Meaghan Pritchard (June 2012)
"Never felt pressured"
The buying experience was great, never at any point in time did I feel like I was pressured to buy. I also appreciate being contacted after I took delivery of my Polo. Much appreciated. Thank you to Steven he is a very good salesman.
"Nice touch"
This is our second Suzuki and we are very pleased with the entire experience. Jess was very helpful and her attention to providing details. The car was inside the showroom when we arrived to pick it up with a card on the front with our name which was a nice touch. Jess has followed up and booked the car for its first service which was also a nice touch. Very please with all that happened.
"Massive thanks!"
Massive thanks to Adam and Karsten in for all there help and we will be doing more business soon when my wifes car is due for replacement. Michael Schroder
"Excellent experience"
Very professional, and an excellent experience from the whole team. Jason Cahill
"Very knowledgeable"
It was an absolute pleasure dealing with Daniel. He showed immense patience answering all our questions and was very knowledgeable about the car ... great job! Uday Kilpady - June 2012
"Thank you so much!"
Thank you so much for making my purchase of my new car so enjoyable. After 15 years since my last new car a lot has changed I have just been so overwhelmed by the professional & friendly manner from your company. Nicole Butler - June 2012
"Had a wonderful time"
We had a wonderful time looking for a new car at Nepean Motor group. Adam, Kurt and the team were all really helpful. All my questions were answered and everything was in order. We even received lunch on purchase of the car and breakfast on pick up of the car. We had updates nearly every day on how the car was coming along and when it was ready to be picked up! Overall - Very Happy. Monique Kennedy - June 2012 Thank you.
"A great asset!"
Buying a car is usually an unpleasant task but dealing with your company & especially Jessica, was a breeze. She is very professional & knows her job well. She was able to give me the deal that I was looking for & nothing seemed to be a problem for her. I needed my wife's number plates put onto the Alto & this was arranged without problems at all. Debbie is very pleased with the Alto & I'm sure that she'll get many years of pleasure driving it. Please pass our thanks onto the beautiful Jess & hang onto her, as she is a great asset to Penrith Suzuki !!
"Will be buying there again"
Overall it has been a great experience purchasing a car through Nepean Motor Group and Naveen was the biggest help, he knew what we wanted and he made it happen. We will definitely be buying our next car from there again. -Jonathan Van Twest (May 2012)
"Above and beyond"
Adam King went above and beyond my needs and wants when purchasing my new Nissan Dualis, I found him to be friendly, honest and extremely helpful, tending to and most importantly, following up on my requests. He made sure my partner and I were happy and satisfied before every decision. I would gladly recommend him to anyone and I would be happy to purchase a car from Nissan Penrith again, as long as we get to deal with Adam that is! - Jacinda Walker (May 2012)
"Very surprising"
Our experience with NMG was very surprising, as we only went looking and ended up buying without looking at other motor dealers. We would recommend NMG and its staff to all our friends. -Michael Tulk (May 2012)
"Quick and efficient"
The whole looking to buying experience was fantastic, the sales team did their best to make sure we were completely happy with our purchase and did everything possible to make it as quick and efficient. - Paul Lewis (May 2012)
"Answered my Q's without any pressure"
I would like to thank Michael for all of his help. The way in which he was there to answer all of my questions without any pressure to buy is really what impressed me most. Robert Rolls - April 2012
"Excellent service"
Excellence service, excellent sales person. I would highly recommend Naveen Perera to anyone interested in a new purchase. Jesse Frith - April 2012
"I will be referring everyone I know..."
I could not have a better experience than what I had at your dealership. I dealt with all 4 of the guys and every single one of them were great... Compared to other VW dealerships I visited your dealership was just amazing. I can not tell you enough how happy I am and I will be referring everyone I know to your dealership. Andreis Lathouras - April 2012
"Extremely happy..."
Extremely happy with the overall purchasing experience and customer service demonstrated by the whole NMG team. A special thank you to Aaron for all his help. Brett Carrigan - April 2012
"Completely beyond satisfied"
My experience dealing with both Michael and Carlos has gone far above any expectations that I could have asked for. They have both been very courteous and supportive in my decision making during this process. I am extremely happy with the services that I received from your salesman. I look forward to dealing with either of them in the future and have no problem at all recommending them and the Nepean Motor Group team. Completely beyond satisfied. Belinda Jobson - April 2012
"Always helpful"
Nav was always helpful and his customer service was excellent... The bloke deserves a pay rise! Marcello Chiodo - April 2012
"Pleasure to deal with"
I am completely satisfied with my overall experience with Nepean Motor Group, Aaron O'Dea has been a pleasure to deal with, thank you :) Tony Petrunic - April 2012
"Not just a team but a family"
I would just love to say a BIG THANK YOU to Karsten, Adam, Corinne you all made such an effort to help me and made my first experience of buying a new car a memorable one. I would like to say thank you to Tim, Troy and Carrol as well. You all went over everything in such great detail. You are not just a team at Nissan but a family and I cant tell you how nice that is to see you all made me feel very special. Thank you Vanessa Lloyd - April 2012
Excellent experience all round
Excellent experience all round and we are very happy with the car. Happy to have the car serviced at NMG in the future as the staff are very courteous and welcoming. Look forward to seeing you next time - Mike & Jo Garner April 2012
Nice and Quick
Jessica From Suzuki and everyone else were really helpful and friendly and my car was delivered so quickly,Im very pleased with my purchase -Skye Kroschel-James April 2012
Nice one Nav!
Nav from Nissan was brilliant. Nav made my whole experience extremely comfortable. Nav showed respect and had a very friendly attitude. Nav was very helpful and he knew what he was talking about. I believe Nav is an asset to your company. Nav should be recognised for his sale skills Christine Morgan April 2012
Short and sweet
Great service especially when out laying a lot of money you want the experience to be a happy one. Great job Daniel Neilson from Skoda & Nepean Motor Group -Kyle bailey March 2012
"the best buying experience I have had in many years"
I first spoke with Carlos many weeks before I made my final choice of dealer and vehicle. Michael contacted me several times after I spoke to Carlos and I had visited other VW dealers. I must say that without Michael's ongoing follow up , courteous treatment within the dealership and final hard work on Saturday 4-3-12 the sale may not have gone ahead . The other staff members involved in finalizing the finance as well as Stephen who stood in for Michael at delivery ( 8-3-12) were a pleasure to deal with . All in all the best buying experience I have had in many years. -Lothar Biermann March 2012
"brilliant bunch of people"
Debbie, Jade and the team at Nepean Motor Group are a brilliant bunch of people and went out of their way to assisting me with my new car purchase. I would highly recommend any person wanting a new car to go and see the team at Nepean Motor Group. There service staff namely Natalie are more than accommodating with the needs of any customer and were always happy to assist us. -Tim McTaggart April 2012
"Very impressed"
Overall, I was very impressed by the service I received at Nepean Motor Group. Jaro was an excellent salesperson and it was a pleasure dealing with him. He was extremely helpful, had extensive knowledge of the Jetta and strived to make the process as simple as possible. I will be recommending Napean Motor Group to my friends if they are looking to purchase a VW in the future. -Jennifer Gall March 2012
Great to deal with!
Tim was great to deal with. from the first day i walked in he was easy to talk to to and very knowledgable in respect to the Navara. Tim followed up my interest with an SMS the next day and was prompt in returning my emails during the following week. Overall, a great person to deal with. -Lloyd Rogers March 2012
Who says buying a car is stressful?... not at NMG
Buying a new car is stressful with all the paperwork etc. The staff there made me feel at ease and confident with the purchase, and were relaxed, happy, and explained everything so I knew exactly what everything meant. Which is part of why I chose to buy from Nepean. The vehicle was imaculate and runs beautifully. Thank you!! -Matt Dobing March 2012
"A damn good job"
John, Kim , Michelle and Wayne were great ..every time my wife and I would come in they were exceptional. John and Kim were awesome with their service ..my dad being a customer of Nepean Motor Group before hand he recommended Kim to deal with our finance and she did a damn good job of it..I thank you all John Wayne Kim and Michelle and their team for an excellent experience ... -Alvin Medina March 2012
Nothing but Praise
I can not fault the service centre team at all. You are made to feel welcomed from the start. The courtesy transport is really helpful and it is one less worry to think about. I have nothing but praise for all Kind regards Gemma Gregson March 2012
" I couldn't be any happier"
I am extremely happy with every aspect of my new Jeep Wrangler. From my first test drive with Aaron O'dea about 4 weeks ago to its delivery, I couldn't be any happier. Every staff member of the Nepean Motor Group has been very welcoming and helpful. I have had a few cars in the past from different dealerships around Sydney (Suttons Roseberry and Castle Hill Holden) and have never had the excellent service that I experienced and continue to experience at Penrith. Particular mentions have to go to Aaron & Grant from the Jeep section and Michelle in finance, who were all very friendly, knowledgeable and welcoming. If I receive a survey from Chrysler Australia I can guarantee you that I will give the Nepean Motor Group 100% positive feedback. I have already told my friends about the great service and at least one of them is thinking of buying a new vehicle from there in the next year or so. Regards, Steven Deal Feb 2012
"Buying the car was fantastic"
Overall service from Nav when buying the car was fantastic and we have told him we will be back in the next 6 - 12 months to upgrade anther car but we want to deal with Nav when doing this. He answered all of our questions unlike some other dealers who to us, seemed to not take us seriously. We explained to Nav we wanted to purchase a car right now - today and we were serious and Nav did take us serious, hence the reason we purchased and collected the car within 24 hours. Nav also took care of our daughter by buying her a muffin and drink to keep her occupied - this service that we were given helped greatly and definitely made us feel comfortable and welcome. We are currently looking at the Volkswagen but have told Nav we would like to deal with him at the time we come back to trade our other car. Realistically, people have an opinon about 'car sales men', majority are 'gift of the gab' gentlemen, Nav on the other hand was not like that - although he needs to make his sales and targets - to us - Nav seemed to know what he was talking about and didn't feed us with 'crap' - well he made us believe that and that itself is a good salesmen. -Cherilyn and David Spence FEB 2012
What a difference
The service that we got from Nav was second to none, i have purchased over 15 vehicles in my life including our last vehicle from Nepean Motor Group, i was not very inpressed last time in 2004, hoever the service that we got this time was outstanding, it is without a doubt that we will be comming back to NMG for our next vehicle, this is solely because of Nav. Debbie Clarke you have done a remarkable job turning this company around from the poor service we once recieved to that of what we got this time. -Michael Tiberi FEB 2012 Well done team NMG
I could not be happier
I found Rav courteous in all regards, his service was excellent and I have NEVER had a better car operation handover explained (& I have purchased a lot of new cars). I would recommend him to anyone interested. The car was spotless and I could not be happier. W.Wheeler Feb 2012
Standout Performance
During my search for a new motor vehicle, i visited a number of dealers of various brands. Without exception Penrith Nissan were a standout and the reason why i returned to buy my second vehicle from this dealership. Nav, Stuart and Adam were fantastic with all of my questions and requirements for the vehicle. I have already highly recommended the sales team to a number of friends and work collegues. Mr & Mrs Hurley Feb 2012
I'll be back!
I was more than happy with all the team at nepean, they are great people who have great knowledge on all their products. If in the future I want to upgrade/ trade in my car I will be coming back to nepean :) Terri gray Feb 2012
Buy a Nissan from Tim!
I found my experience at Nissan very relaxed & Tim & all other staff where all very helpful & I'll be recommending all my my friends to buy a Nissan from Tim. Joyce Gray Feb 2012
Very Happy
Completely happy with the whole new car experience, from the moment we first drove into the showroom, to the curtesy call we received 3days after taking delivery of our new car.Thank you again for great service Denis and Wendy Healey Feb 2012
"I really wish we had just come to NMG first"
This was our first experience in dealerships, our first day, and about our seventh dealer, from the first greeting by a very pleasant young woman (who's name i can not remember,sorry) through identifying and test driving the car we wanted which we felt had been waiting just for us, Kurt and Micheal were Fabulous. I really wish we had just come to NMG first thing that morning.All the dread and pressure would have been by passed. We look forward to our ongoing relationship with you all and without a doubt will recomend you.regards Christian & Mickie JAN 2012
"most polite salesman we have had "
The service we had received from this dealership was one of the best we had gotten from any other dealer. Michael was the the most polite salesman we have had in the past. Phillip Nicholson JAN 2012
Best experience we have had buying a new car
This was the best experience we have had buying a new car. Tim was help and very nice. Corrine was fantastic in finance. I look forward to buying a car from Nissan again and recommending my friends and family in the future. Kirsty moulder JAN 2012
polite, informative and a pleasure
The salesman Rav was polite, informative and a pleasure to do business with. He took the time to ensure I was completely happy with my decision and I look forward to the prospect of doing business with him again in the future. Daniel Bryce JAN 2012
Great work by Rav once again
Rav was very patient and always willing to assist my husband and I in anyway possible. We had no intention on purchasing an Outlander but were really impressed with its design and performance as well as the excellent warranty and capped servicing offered by Mitsubishi. We are really happy with our vehicle choice and its performance and would recommend our family and friends to the Nepean Motor Group for their next vehicle purchase. Rav was fantastic. He ensured we understood all the operations of the vehicle and called the next day to check if we had any further questions. Gina Saliba JAN 2012
Short and Sweet
Thank you John for your courtesy and expertise in the information given on our new Swift. Hildy & Stephen Hill JAN 2012
Very Pleased!
We have been very pleased with the service and product knowledge of Jaro. At all times the NMG VW dealership was attentive to needs, responsive to inquiries and provided a vehicle we are very happy with. -Guy Boughey JAN 2012
Short and sweet
All Good Would , Recommend to Others AAAAAA+++++++ -Rob Auston JAN 2012
Even Happier second time round
Will be glad to deal with Nepean Motor Group again. This is my second purchase & most likely not my last! -Luisa Tompsett Jan 2012
Be part of the NMG Family
John showed us that your "motorgroup" is very family driven and is one of the very few if only large motor company that sincerely cares about its people and clients -Steve Wilkinson Jan 2012
Above and Beyond
It is a credit to the sales team they are clear speaking normal people who go beyond to offer assistance in a sale. especially Portia -Mark Gerisch Jan 2012
Santa has come early!
John, Urania and Kim made this whole experience of owning our first new car fun and exciting. Their friendly attitude and care made this special time for us a joyous occasion and I feel we have made new friends as well. Can't thank them enough for what they did for us and made a dream come true especially so close to Xmas, I feel that Santa has come early and he had great Santa elves helping him from NMG. Cheers and Seasons Greetings to one and all xx THERESE WHITE DEC 2011
That's How buying a New car should be!
Wayne, Kim in Finance and John who undertook handover of car were all extremely helpful.They were very knowledgable and informative of their individual areas, as were the service dept. They made the process of buying a new car -Terese Hicks Dec 2011
AAA+
Fantastic experience Peter we will be getting all our friends to purchase from you where possible my boss has just bought a new murano from nepean motor group last weekend due too my telling him how impressed we are I will be looking for another vehicle in early 2012 so will be coming back AAA+ many thanks -Graham Hawnt Dec 2011
Nothing beats trust
My wife and I purchased a new Suzuki Kizashi from you, (the silver touring demo) Given my age (43) one would expect that over the years I have purchased a number of vehicles, in addition, my father owned car yards in Parks when I was a boy. So, I do feel somewhat qualified in passing the following information onto you. The sale was delivered my John PORTELLI. Never in my years of purchasing vehicles have I had such a pleasurable experience. On attending your dealership I was not too sure as to what direction I was going, all I knew was my wife wanted a new car. I had always admired the Kizashi however thought it was a little too expansive for our needs. (second car) enter John, as I am very aware of typical sales pitches I was a little wary. John got off to a great start by simply focusing on the car and not my ability/willingness to purchase a vehicle. This was the beginning of our relationship. From that point on right up to the day we picked up our new car John was an absolute professional. John was very helpful throughout our dealings and displayed a very impressive work ethic and decency toward my wife and I. You have a great employee in John but I'm sure you already know that. From my humble view your dealership has come a long way from where things were three years ago, and it's a credit to you and your fantastic staff. Thank you for the experience. By the way, the policy you have adopted where customers can take the car for a number of hours (on their own) is a real winner for you. Nothing beats trust and trust reflects mutual commitment. Simply speaking, it works. Regards, Matthew Shirvington DEC 2011
Worth the wait
Liz was very efficient and professional in the dealings we had during the process of buying this vehicle for Reinhausen Australia - the vehicle is all I expected it to be and was worth the wait -Neil Cochran DEC 2011
Love your work Kurt!
My experience at Nepean motor group was excellent. The whole team was ready to answer any questions I had and explained in a way i could understand. Kurt Natter was completely courteous, easy to understand and very funny. He's definately an asset to your company. -Charmein Ranola Dec 2011
thanks for the positive experience
I hate buying cars. As a 50something female I was not looking forward to the experience- especially as I had just sold my much loved mid-life-crisis Audi TT- and needed something more 'grandmotherly'. I did my research on line and went to test drive my final four options. As usual, I was almost invisible- the salesmen talking through me to my husband, despite his comments that it was my car and the purchase decision was mine. Then we came to Nepean Motor Group. What a difference! Jonathan Barbara could not have been more helpful- and his youthful and honest approach was so refreshing- none of the typical car salesman spiels. I took two cars for a test drive (the other being a Nissan)- and returned the next day to purchase the Mitsubishi. Congratulations on having such a great team- Jonathan is really outstanding- Kim (finance) was fabulous- Wayne (who range to advise my car had arrived EARLY!) was lovely. I could not have had a better experience. Thankyou to you and your team. FYI- I got a follow up call from the Nissan guy- cant recall his name- tall with a European accent- who was disapointed I didn't go for the Nissan and asked if I purchased from Nepan Motor Group and was genuienly pleased when I told him I had. Nice follow up. thanks for the positive experience Regards Kerry Palejs PS Love the ASX- not quite the same as my TT but much more practical! DEC 2011
Nice work Nav
Nav is a fantastic Salesperson polite not pushy very easy to deal with, we would recommend him to anyone. The whole experience with Nissan Penrith was great. -Meredith Segafredo NOV 2011
We go more then the extra mile!
We found Carlos to be genuine and straight-forward in his approach and answers. We must say how surprised we were when our long lost daughter Sarah was presented to us, during the delivery and so we offer sincere thanks to those at NMG who participated in the surprise! -Cathy Misdom NOV 2011
Service worth the travel!
xtremely happy with the service, the breakfast, I enjoyed myself there, come from the northern beeches, and the service is always excellent you follow up and keep me informed and appreciated all the effort you put into this. Will definitely come back to buy another Suzuki and service at NMG -Mrs. Hunter
No pressure!
Adam was very professional friendly and helpful. It was a pleasure doing business with Nissan through Adam. He made the whole buying experience very easy. It was great dealing with someone honest and friendly and not feeling pressured into buying. I do not know of anyone at the moment who is looking to purchase a new vehicle but would have no hesitation in recommending Nepean Motor Group and in particular Adam King -Valerie Matthews
Always happy to do business
I would like to say that Carlos & Jonathon went out of their way to secure a Trade In Committment from the Wholesalers, as well as Troy Sammutt, who did a lot of work in securing me the Finance that I required! I had frequented a number of other Dealerships with similar Vans, that I required for my Business, who took one look at the klms, my trade in had done, & told me they couldn't help me! Your Team were genuine in helping me achieve a favourable outcome, especially after the experience I had when I purchased my Trade in - then a New 2007 VW Transporter from Liverpool McGraths & had Problems from the Start! I would have No Problem in recommending the Nepean Motor Group to anyone who may be in the market for a New or Used Motor Vehicle!
Fantastic Service Nepean Motor Group
My Wife and myself, we both had a excellent shopping experience, we like the quality of service and greetings we recieved from Kurt and all the other staff. We will for sure reccommend your Dealership to all my Family members and friends. Thankyou to Kurt and the Team for the wonderful experience. It is a pitty that the other Car Dealers, couldn't offer us the same level of experience. Fantastic Service Nepean Motor Group. Yours Sincerely Ken & Melcie Gaudoin
Everyone gets the VIP treatment!
I was very happy with the service as I have visited many other dealers but felt a lot happier while at NMG as they made me feel like I was their number 1 client at all times. -Robert Mazzocco
Nice one Nissan Team!
i found that your staff were excellent, very customer orientated, courteous, and extremely helpful, i found portia to be a lovely polite young lady who conducted herself very professionally at all times and made me feel comfortable throughout the whole process nothing was a problem and all questions were answered honestly at all times, i feel that both Portia and Stuart are assets to your business and would recommend them to anyone who asks me about your dealership, i found Stuart to be a very nice guy who was extremely helpful during my negotiations to purchase my Navara, i am very happy with my purchase and look forward to dealing with your service crew, if they display as much enthusiasm as Portia and Stuart have done i will be extremely happy -Greg Lunnon
Nmg will look after you!
Stephen (Volkswagen Sales) was very courteous and professional. I had gone to McGrath Liverpool in the morning and was told i couldnt be served because i was a fleet purchase. -Josephine Mileto
accommodating your special requests
We never felt pressured to buy. Portia accommodated all our 'special' requests in relation to the car. Completely satisfied and would buy again from Nepean Motor Group. -Joanne Smith
"We love our Jeep"
I was more than happy with my purchase and the way I was handled as a customer....The salesman was more than happy for us just to have a look and test drive without pressure. Therefore I was more than happy to do business with the Jeep dealership and support my local business. Thanks Jeep, thanks Aaron. -Diana Saporito
Servicing your car and your needs...
I am very happy with the overall service experience. The service staff at registration were clear on the service being performed, communicated the expected time for completion of the service and advised options for the ongoing service intervals (particularly as the car doesn't get driven that often/far). I also appreciated the courtesy drop off back home, important with balancing family commitments with the school run (not to mention the opportunity to have breakfast in the cafe). We see the ads on TV about servicing outside dealerships, but having had a bad experience with a previous vehicle (not a Mitsubishi), I recognise the importance of dealership service and will continue this in the future. Regards Matt
Who Says servicing your car can be hassle??
I had a 10k service on Nissan Murano yesterday and was impressed with the service and appreciative of the time given by Rob when dropping off and picking up the car. I had a nice breakfast, was bused to westfield and caught a movie did some shopping and had lunch and was picked up and dropped back, not a bad day out actually, John Mcleay
Well done Jaro and Team
Well done to Jaro and the team Very polite and courteous present himself well and new the his business great work thanks -Michael Woods
Nothings too much trouble at NMG
My buying experence was a very pleasurable one, the sales staff were very helpful and very knowlable about the cars the staff were very friendly nothing was to much trouble and i would have no proplem recommending this dealership to anyone. -Justin
Well impressed at the excellent service
Daniel made the whole experience much more enjoyable! Excellent service and was well impressed with how thorough he was on the day of pick up! Thank you so much!! -Sarah Chan
A refreshing experience
I wish to convey my very enthusiastic thanks for your refreshing dealership experience. Mr Guevara was the pivotal person in my deal on a Golf GTI (and what a brilliant car). He was most pleasant and helpful and so was Jonathan when it was his day off. Ms Kim McDonald and Mr Sammut were extremely helpful in getting my finance sorted out. The dealership experience was so positive that my fiancé even considered buying a Golf R, and drove it, wherein other dealerships made her feel unenthused and nervous. I had been to a local dealership 5 times prior and nobody was interested in crunching the numbers. Another dealership had a demo Golf car (with 7000km mind you) with rubbish in it, broken cup holders, scuff marks, and part of the dashboard missing for $48000 ! Also, the demo R they had came with a baby seat in the back. When I questioned was it a special vw option he said "nah the boss's been driving round in it". Thats funny! Anyway I have encouraged my brother to trade in his Astra with you soon, and my fiancé is on the list now to see the new Bug! congratulations. Joe -- Dr Joseph J. Ierano Doctor of Chiropractic B.Sc. (NSW), D.C.(Palmer), BCAO, MACC
Could not be happier
i found that your staff were excellent, very customer orientated, courteous, and extremely helpful, i found portia to be a lovely polite young lady who conducted herself very professionally at all times and made me feel comfortable throughout the whole process nothing was a problem and all questions were answered honestly at all times, i feel that both Portia and Stuart are assets to your business and would recommend them to anyone who asks me about your dealership, i found Stuart to be a very nice guy who was extremely helpful during my negotiations to purchase my Navara, i am very happy with my purchase and look forward to dealing with your service crew, if they display as much enthusiasm as Portia and Stuart have done i will be extremely happy -Greg Lunnon
Excited for more to come
I felt that I was valued as a customer. Adam King, and the other ones who attended to me, were exceptional in their dealings. They establish eye contact and are always smiling. I felt that I bought my car at the right place. I still need to really experience the after sales and service part but so far so good. You got great people with you there, Debbie. Cheers. -CESAR FUDERANAN
Nice work Jess!
Jess and the team at Suzuki have been more than helpfull and made the experience of purchasing a new car one to remember. I will certanly recomend anybody to the Nepean motor group. And a Friend of mine is already awaiting delivery of his new Nissan and from conversation with him he has had a similar service. The teams you have are a credit to the business. -Rory McArdle
It's the little things
Thank you so much for a great "Car Buying" experience. I am so happy with my car and you were all so patient with us. The staff were always pleasant and easy to deal with even at the the end of a long and busy day and also when they were short staffed. Thank you also for the gloves and the coffee vouchers, they were a nice touch. Lastly thank you for the full tank of diesel. I have bought many new cars in my time and this was the first time this has happened. We will be sure to drop in for our next purchase. -Livia Palmer
Pleasure doing business
I'd just like to say the team at napean motor group especially the sales person adam king made buying a new car a pleasure -Adam Hollyman
"the best car sales we have dealt with"
I would like to thank Michael for his professionalism and customer service skills. He is the best car sales we have dealt with and were more than comfortable to return the day after we looked at the vehicle to test drive it. Buying a new car is a big decision and Michael did not pressure us into any hastie decisions. He went above and beyond staying back after closing to assist us, he is a great asset to Nepean Motor Group. Thanks Michael and all the sales staff. -Katie Cooper
An Excellent Experience
The overall buying experience from Mitsubishi was excellent, from first contact with Wayne and then Kim McDonald. Delivery was on time and the ASX was presented in excellent condition. -John Phali
"fantastic to deal with"
Nav was fantastic to deal with. He didn't need to offer a test drive as I had already driven the Dualis before. He was very patient with me and a pleasure to deal with. He treated myself & my mum with a lot of respect & he was very friendly. -Naomi Alexander
"Enjoyable experience"
I couldn't be more pleased with my overall experience I received from Jaro, I would definitely recommend him to anyone who is looking at buying their first car as I have just done so myself, he made the whole experience very enjoyable. I would also like to comment on the excellent service I received from everyone else who was involved in the purchase of my vehicle at Penrith Volkswagen, I couldn't be happier.
"Friendly and thorough"
From beginning of inquiry through to aftersales support, Carlos was completely helpful, friendly and thorough Craig Osmond - Oct 2012
"Very Impressed"
We were very impressed with the overall professionalism given by the Mitsubishi team. We dealt with Wayne and Aaron and both made sure that we were kept up to date on the status of the vehicle. Being a business, we have bought a few cars in the last five years and I must say that this vehicle purchase has been the least stressful. Thanks to both Aaron and Wayne for a great job and for the friendly service that we received. Very much appreciated. Darren Tierney - Oct 2012
"110% SATISFACTION"
110 percent satisfaction with Grant, and delighted with the extra effort he put in for us. Thanks! Lois Pattinson - Oct 2012
"Who knew it was so easy to buy a new car!"
This is my first ever new car so wasn't sure what to expect. To be honest i have been overwhelmed by the customer service. We went to the Mazda dealership in Penrith first and left after 45 minutes of not even being offered a test drive or a price. As soon as we entered Rav was there asking what we were looking for but not in your face. I mentioned to my partner at the time i felt more comfortable in your dealership . The finance side was great as well. Who new it was so easy to buy a new car!! You have a great team there and want to congratulate you on your customer service! thank you!! Jenny grosvenor - Oct 2012
"Very Impressed"
We were very happy with the service provided by Stephen and Carlos. Both have contacted us after delivery of the vehicles and offered their services if anything further was required. I am very impressed with their approach to me as a new car buyer and would recommend your dealership to any of my friends. John Glasheen - Oct 2012