I just want to thank you very much for the huge difference in my dealings with the service department this time compared to my last in May when I sent you an email about the experience I had when my VW GTI was serviced last.
From the first phone call late yesterday afternoon (when my engine light came on), to being booked in first thing Wednesday morning (for the service department to plug in to the computer and see what was going on with my car), to being greeted by John Scott Jobson in a very courteous manner who continually rang me throughout the entire process providing regular updates; the entire experience was conducted in an extremely professional manner and is to be commended. I could not believe the SMS video sent to my phone with the walk around my car to tell me what the problems were; this made me feel very special and I knew that my car was in professional hands.
This is by far the best experience I have ever had in my life dealing with any service department in all my years in the motor industry; congratulations on what you have achieved in the service department of Nepean Motor Group. It’s just the best and makes me felt very special and a part of a family that looks out for each other, simply the best.
Very happy with the whole experience from the service to my ne car. Talking to Jamie was like talking to my neighbour. T looked at all the other utes on the market so happy I picked Nissan, it is the 4th Nissan I have owned from Datsun 240K, Pulsar, Patrol, to my Navara!
Couldn’t have asked for a better experience, Jonathan was excellent!
This is our second vehicle that has been purchased from your yard, both times we have experienced friendly helpful staff and the atmosphere has always been very welcoming even when we returned for the cars to be serviced
Daniel was extremely knowledgeable on the vehicle which helped us make up our minds
My Daughter is due to get her P’s at the end of the year. I will certainly be dropping into your dealership for the purchase of her first car.
Deborah Fulton smith
Had a great time at Penrith Nissan and Naveen was the star of the show for me. Good job all round
Completely satisfied with Josh’s service at times he went above and beyond. Would recommend him highly
We were very impressed with Naveen, his knowledge and approach to us was excellent, we round him to be very personable and a pleasure to deal with
I am so happy with the car, Adam was so helpful, and couldn’t do enough, thank you!
Service 5 stars, same great experience from years ago with the last new car purchased. Always great Staff!
Elizabeth Jane Wyatt
Tess was Brilliant, that same weekend I brought my flatmate into the dealership and he purchased his new black lancer. See you at service time. Everything was made so easy loved it and my Golf exceeds my expectations.
Cannot thank Daniel enough, he was most helpful, friendly and prompt on every aspect of my purchase. Most happy with the whole dealing with Daniel and Nepean Motor Group. Thank you and best wishes to all!
The teams at Mitsubishi are brilliant. Thanks for a really stress-free car buying experience TWICE!
This is the 3rd car we have had with Nepean Motor Group and we are happy with the service you have provided!
Nepean Motor Group were absolutely outstanding. Johnathon was the best.
Rachel was kind not forceful in sales has a great knowledge of the product.
I can not thank Nicole enough, she made purchasing my 1st car an absolute pleasure.
A good experience this is y second purchase from Nepean and I will be back. Rachel did a great job.
Very happy! Tess went over and beyond to find us the model we wanted and made sure it arrived before Christmas.
Thank you for all the support we have received from Sam, Dave and Caitlyn all were very friendly.
Great service from Clayson!
Overall very happy with the whole service.
We would like to thank Daniel for a smooth Purchase he is the best salesperson I have dealt with 10/10.
Jason & Tracey Skarski
Nepean Motor group where second to none and everyone within the business could not have done a better job. Fabulous People!
I was very pleased with Corey’s professional attitude. All of my questions or concerns were always answered.
Always love coming into your dealership. Get good service, accurate information and a no pressure sales technique.
Todd Marcus Janus
Sam was great throughout our whole buying process and even after buying our car, which is rare these days. Great work Sam ?
Daniel was amazing, he was the best salesman, as I went to two other dealers and I did not get any service. I will come back!
Nichole has among the best customer service I’ve ever experienced She’s a legend.
Daniel was great friendly and helpful. When Daniel was not available Steven was excellent.
Samuel was good to deal with. Personal and pleasant without and high pressure. Will purchase from NMG again
James William Annetts
Jonathon Ivey was an exceptional Salesperson, very friendly and welcoming.
This is the second vehicle I have purchaced from Jonathon and his service was again excellent.
Great service and very friendly which made this purchase extremely easy. No hesitation in recommending the dealership to friends and family or anyone!
3rd car purchased here, very happy.
Jus a big thank you to clay and his patience with out bank. He was extremely thorough. There also a salesman in Suzuki who was very helpful as well.
Fantastic dealership we were really looked after!
Very happy with Nepean motor group Rachel did a great job.
Adam was exceptional with his attention to detail, we were very impressed. The fact that he collected us from the train station was much appreciated. Great service-Great car, thank you.
Very happy with clays personal touch to the experience. He is very personable and has a pleasant and accommodating demeanour. Hang on to him!
Daniel was an awesome sales person. Down to earth, friendly, helpful and not forceful. Extremely valued member of the team!!
Thank you so much to my sales person Daniel for all his hard work and effort to give us the best opportunity of buying a car and also Nepean motor group’s financial team for giving us the best deals and rates.
Iman Mohagheghi fard
We will be happy to recommend NMG at every opportunity we can!
Joshua Was a pleasure to be served by. Friendly and went above and beyond to make sure I had everything I needed.
Philip William Schenau
Clayson Is a credit to your company. He made buying this car a pleasure.
Tess has provided excellent service top marks!
Warren & Amanda
Nave was great! Excellent customer service and overall pleasant to talk to. Love my new car!!
Kane was very open with me and I felt I could trust his information. No too pushy made it a very easy decision to come back to Nepean motor group!
Love my new car. Glided along so effortlessly. Tess love should get a promotion. Very friendly and knowledgeable.
Michael Anthony Kira
My experience with the purchase of my new Nissan x-trail has been nothing short of pleasant and also fun unlike the previous purchase of my Mazda 3. Thank you to Nav and Adam I am very happy with my new SUV.
Nicole Was completely helpful and created a great experience. I was completely Satisfied with my overall transition and would highly recommend everyone to Nepean Motor Group.
Had an absolutely incredible experience with Nepean Motor group and had the best service from both Daniel and Sam from Suzuki!
Best shopping + Purchase experience in memory, that includes buying a house! Johnothan deserve a promotion, the best customer service myself and my family have ever received we love NMG!
Thank you Brittany Oxton, Debbie Sillankorva, Sonja Stewart and Corrine Henry from Nepean Motor Group for making buying a new car stress free :) even if i was a pain in the ass over the last week wanting EVERYTHING lol and wanting it done ASAP you girls are the best THANK YOU for making it all happen and sooooooo quick LOVE our new Nissian Pathfinder 7 adults seats no more sooky lala kiddies not wanting to sit in the back back... LOL
The service I received at Nepean motor group was amazing!
All staff were friendly and helpful, if anyone out there is looking for a new car, get down to Nepean motor group and find Brittany and Corinne and you will not be dissapointed !
Very friendly staff. Didn't treat me like a moron when showing me the car. I felt looked after. Great service
Thanks to the team at nepean motors Nav, Corinne and Deb .From the first day we set foot in the yard. You made us feel very welcome and special. You couldn't have done more for us .your service was just awesome. I have no hesitations in recommending nepean motor group to everyone.!!!. thankyou I love my car
I have just purchased a Triton exceed and I must say that I am very satisfied thus far.
I would also like to say that I was very impressed with Rachel O'Connor in her professionalism & knowledge that she and her sales team showed.i would also like to thank the service team for their great service.
I have no reservations in recommending NMG.
Just purchased my new 2017 Mitsubishi triton . This being my first purchase from nepean motor group and not my last. Rachel O'Conner was amazing who was able to answer any questions and also kept me updated with the progress of my car. All other staff members i dealt with were amazing and bent over backwards to get my self in a new car quickly. I'm extremely happy with my new car and the service, happy to recommend nepean motor group to my family and friends.
I buy the Nissan navara I feel great while I am driving...thanks for my salesman Nab his very helpful to us.
What an amazing experience! The whole team at Mitsubishi were wonderful! Huge thanks to Rachel and Kim for all your hard work! :)
What a great experience buying my Nissan Xtrail this week. From the whole team but especially Clay who was fabulous to deal with and made it all painless
Have been happy with everything Rachel our sales lady is very helpful ,took my car yesterday for its 1st service the staff very helpful and only took 1hr ,and I had a complementary breakfast while I waited very happy.
Today I had the best car service that anyone could hope for anywhere. On Friday evening our 8-month-old Skoda Yeti began making a strange intermittent grinding noise somewhere in the front axle region.
On Saturday, I called and was told by the very helpful respondent to bring the car in on Monday and that an email would be sent to Service notifying them of this.
Today (Monday) I arrived at 9.00. Obviously, there was no paper-work for a normal booking, but there had been an email received.
Everyone was very helpful and concerned that something could be wrong with such a new car. Paperwork was quickly produced and signed and I was able to take a staff-member for a test run. Of course, nothing showed up – until we returned to the car-yard, where the noise suddenly appeared. The look on the faces of the staff at reception area said it all. They heard it! No fuss, no problem. I was given a café voucher and the car was taken in to sort out the problem. Shortly after 10.00, I was told the car was ready to go. A stone had lodged above the driver’s side front disc – fortunately on the edge, so no permanent damage had been done. All fixed! Thanks again to all the staff involved for such really friendly and efficient service.
Very happy and Very Relieved Customer!
Adam was friendly and polite, let me know all the info I needed in a timely manner. Excellent customer service. VW staff also friendly and easy to deal with.
Kristi is very courteous, made me feel very welcome! This would have to be one of the best service experiences i have had. Keep up the good work!
Happy, great service!! Good breakfast!
Brittany was extremely Professional at all times.She was not pusy which we appreciaed as we made our decision.Would highly recommend Nepean to other buyers.
Mrs Diana Taylor
Tess was a pleasure to deal with!
Having purchased 7 skodas previously the 8th skoda is amazing and it was a great buying experience.
Always great service. It is a pleasure to go for the service. I am always telling people how good it is. I survey people for this and I must say other dealers do not give as good as this.
Steven was extremely easy to deal with as he was not pshy or arrogant. Steven also explained things extremely well especiallt considering there wasn't any pajeros in stock at the time to show me.
Emma and Bradley Neate
Michael Zavec - excellent service advisor, good customer relations. Excellent service carried out on motor vehicle. Explained everything to me and gave detailed report on what was carried out on the vehicle. Thank you once again, good service.
Paul Crofts OAM
Steven did a great job with me eventhough he was not feeling well.
Regarding my overall experience with Steven Eccles, I could not be happier. He was very professionnal, knowledgeable but was not a pushy typical car salesmen. It was great. I felt like my needs and wants were most important to stevenn whhich is great for a buyer. Even my mother in law commented on how lovely he was. Awesome Experience!
Very happy with the car. Service from Kane,chris and Kim.
My Family are enjoying to be in a new Swift thanks to your team.
Your courtesy bus driver was a gentleman of the top order. Also your staff were polite and helpful. Top Class! A1 experience.
I recently stopped by suzuki to pick up a brochure. Kane showed me the swift that i was interested in. I went for a test drive and sighed on the spot. Two hours later after picking up my swift, I returned to Kane and signed up for a second swift. very happy with our new cars and very happy with the service provided.
David Graham listened to my needs and understood my situation needed a quality car but big enough for my 6'4" frame.
Completely satisfied with all the service from start to finish. I have forgotten the name of the person whom i dealt with, but he was very professional.
Garry & Sharon Shaw
Everyone deserves a pat on the back. The people I dealt with were great. Loved the breakfast idea, makes waiting for the bus no drama!
Suprised by a sparkling car after a long hard day, many thanks!
John-Scott was very helpful and professional also Michael from service fixed me up with a loan car, who says Ford is the only company that gives you a loan car.
Custom Service Leasing
I hav been wary of dealership's due to past experiences. When I saw the car and star rating for customer service I decided to take the 50km drive I have been amazed at the great customer service, nothing comes close. I will be coming here next time.
Thanks guys for making my first car buying experience a positive one!
I found the whole experience very good you people know how to do customer service.
I thank your crew for the courtesy and professionalism displayed to me. This is my 6th Mitsu,I have purchased and I am 110% happy with all aspects of the purchase.
Jessica in service bookings was very helpful. Got my car done before I had to go away and leave golf clubs in the car that wouldn't lock. Thank you to the workshop for fixing my locks so quickly. Very happy with NMG.
Michael Zavec gives wonderful customer service. Very attentive, friendly & helpful. I received a breakfast voucher which was lovely. The staff in cafe were friendly & helpful. I thoroughly enjoyed my experience. Received a complimentary car wash which was a lovely gesture also, as I had an 8 week old newborn on the day of service. Most definately likely to return for next service.
Chris Tillot was amazing. he kept us informed on the complete delivery process, Kane also was a complete pleasure to deal with. Welldone to you both.
Extremely happy with the service and attention to detail offered at Nepean Motor Group.
Really appreciated the personalised service I received from Daniel - felt like an actual person - not just another sale.
Adam was so good and he made it so easy to see we were doing the right thing sticking with Nepean Motor Group.
Peter Roye Davis
Daniel was very down t Earth and great to deal with. I had been to two other dealers both deemed to be disintereted in having a deal, my time is valuable you win hands down.
Kane was great to deal with, He made the whole experience of buying my ery first new car amazing and personal, and he has continued to make sure everything is going well and has gone above and beyond to help me with my enquiries.
Very helpful and welcoming would definitely recommend to friends and family.
Adam and Brittany have been excellent to deal with. Have refered friends to go see them.
After visiting many local dealerships in the Penrith area, I receieved the best service at Nepean Motor Group by far.
Its fine, an ongoing issue and its all fixed, they picked it up, they had some issues, that’s all fixed now, I reckon every person you ring is happy, we had a loan vehicle, they let us know what’s going on, they text us, we left it there, they are really good. 9 out of 10, you got the parts in and did the job and no more issues, we will keep coming back.
My husband & I are very happy with our pucrchase of a Golf GTI. We both felt Kieran offered a great service which made it a pleasant experience. My husband is driving at the moment and loves it.
I was very satisfied with Josh. He's the ideal salesman, not pushy at all and naturally passionate about the VW brand. I will recommend him in the future.
Best experience I have ever had, I went in and everyone was so lovely, You guys are so great, the whole experience was amazing, it was so easy, the Advisor was excellent. Right down to the guy that drives you in the bus, to the staff in the Gourmet Cafe. I have been in Sales for 35 years,and that's how it should be done,. I would honestly recommend everyone I know to go to you guys, so Thank You so much. Even when I purchased Corey was amazing, I found him so good and not pushy at all, right from the word go, I wasn’t even planning to buy that day. My son bought 2 cars from you guys and I thought You know what I’m buying from NMG, and I am so glad I did.